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Bilingual Home Service Technician

Posted 1 year ago in Customer Service



Cox Communications is looking for passionate customer-focused technicians to install, disconnect, reconnect, add, change and troubleshoot video, voice and data at customer locations, which may include attics and crawl spaces. The Bilingual Home Service Technician works outside independently in often extreme weather conditions.

The Bilingual Home Service Technician is part of a supportive, service-oriented team that keeps cable, phone and Internet customers connected to the information and entertainment that matter most to them. Technician serves as a trusted provider to Cox customers through providing a seamless and consistent customer experience. The Home Service Technician helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.

Minimum Requirements

  • High School Diploma, GED or equivalent work experience
  • 18 years of age or older
  • Valid drivers license with driving record that meets Cox requirements
  • 6 months experience using a computer
  • Bilingual (Spanish/English) with ability to read, write and speak fluently.

This position requires that you be available to work 4 ten-hour shifts per week, which will include Saturday and/or Sunday. You may also be required to work 2 standard holidays.

The mandatory training for this position is Monday through Friday from 7 a.m. to 4 p.m. or 8 a.m. to 5 p.m. for 6 weeks. The first 3 weeks of training is located at 19th Avenue and Deer Valley Road in northwest Phoenix. The final 6-8 weeks of training can be held at various Cox locations throughout the greater Phoenix area.

Benefits
Cox Communications values employees as our most important resource. We invest in the success of employees and their families by offering a variety of benefits programs. A few selected benefits include:

  • YourWealth: 401K plan and pension plan
  • YourHealth: medical, dental, vision, prescription drug, long-term disability and flexible healthcare spending accounts
  • YourLiving: short-term disability, personal leave, adoption assistance and long-term care insurance
  • YourCareer: mentoring and training opportunities

EOE D/V/F/M

About Cox Communications:

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.

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