The managed data center business is expected to grow to $18.5 billion by 2015. Michigan’s largest managed data center operator, is poised to take advantage of significant growth in demand in across the Midwest. Our client owns and operates three premium data centers, and focuses on high-availability, compliance, and security. They help clients manage their growing IT demand with a full range of solutions from colocation to multi-tenant cloud to private cloud computing in an independently SSAE 16, SOC 2, HIPAA, & PCI compliant environment.

Job Overview: The Client Services Manager is responsible for the budget, people, processes, and systems for client deployments, support, and communications at our data centers.

What We’re Looking For: An “A” player highly energetic client services manager with excellent technical, people, analytical, and leadership skills who wants to help us build one of Michigan’s success stories. This is a full-time exempt (salaried) position working in one of our three data centers, reporting to our CEO and responsible for the budget, people, process and systems for client deployments, support, and communications for services delivered at three data centers growing to five+ data centers; managing a 24/7 staff of five staff and growing; and managing an annual budget of $500k+ and growing.

Position Responsibilities:

  • Measure, analyze and report on NPS (Net Promoter Score) data
  • Design and manage the client onboarding process
  • Design and manage the client help desk process
  • Recruit, train, and retain 24/7 staff for deployments and help desk
  • Coordinate client communications for maintenance windows, incidents, regular operations, and updates
  • Work with product developers to create and maintain deployment punch lists for new products
  • Work with Infrastructure Manager to design processes and procedures
  • Work with Director of Product Management and team to ensure new products can be properly deployed and supported
  • Provide feedback to product management team members as needed
  • Manage staff according to standard processes and procedures
  • Perform other duties as required to help team achieve its objectives

Required Skills and Background:

  • At least ten years of overall experience in a technology field closely related to our work
  • Great success working directly with clients performing network (Cisco) and computing services (servers, storage, cloud)
  • Minimum three years of experience managing client-facing technical staff such as a help desk, including budget responsibility
  • Passionate about delivering a solid client experience
  • Desire to be a part of the fast-paced, high-energy entrepreneurial experience
  • U.S. citizenship or permanent lawful U.S. residency required

Desired Skills and Background:

  • Experience working in a hosting environment
  • Familiarity with client onboarding expectations
  • Four-year degree in a related field (computer science, engineering) or equivalent

Key Measures of Success:

  • NPS (Net Promoter Score) measurements
  • Client satisfaction
  • Deployment timeframes


Competitive base salary plus bonus, 401(k), health insurance, and other benefits.

About CoreTechs Direct:

CoreTechs Direct is a full-service recruitment company representing opportunities throughout North America developing, building, and supporting emerging technology companies. Clients range from private to public, from stealth mode start ups to large fortune corporations.

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