Position Title: Collection Representative
Location: Broomall, PA

Position Summary:

Seeking fulltime Collector. The ideal candidate must have 2+ years of experience in call center and collections. Candidate must have strong negotiation, communication skills and customer service experience. The primary focus of the Collector is to provide consultation on settlement opportunities and payment plans for clients. Great communication and customer service skills to resolve any disputes. Analytical ability to assess customer credit status and determine worthiness a plus.

Responsibilities and Duties

  • Determine why bill is not being paid
  • Inform customer bill payments are late. Advise customers of overdue amount.
  • Assess customer needs.
  • Arrange payment plans with customers.
  • Obtain an agreement to repay.
  • Complete daily reports.
  • All other duties as assigned.

Education, Knowledge and Skills:

  • H.S. diploma or G.E.D. certificate
  • Strong data entry skills alpha and numeric
  • Must be detail oriented
  • Strong keyboarding skills.
  • Strong written skills such as using proper grammar and punctuation.
  • Oral communication skills such as explaining, listening, negotiating and follow-up.
  • Background and drug screening required prior to job offer.
  • Hourly pay plus incentives!

About Connect America:

Connect America is the leading independent provider of medical alerts services. Everyday, hundreds of thousands of senior Americans and their loved ones, put their safety and trust in Connect America. Learn to live with peace of mind, knowing that help, if ever needed, is just a simple push of a button away!

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