The analyst, supervised by the AVP of Fraud, but in line with established policies and procedures, is responsible for the bank’s fraud functions which involve a wide range of duties related to all departments within CNB.
Principal Responsibilities and Duties
Handle telephone inquiries from customers, the personnel of other departments, other financial institutions and law enforcement regarding fraud.
Review Fraud Net, Loss Avoidance, and CrimeDex alerts for fraudulent activity.
Monitoring and investigating all items in Fraud Manager, Fiserv daily reports, FraudMap, and other software for fraudulent activity.
Process and file fraudulent items with Law Enforcement to try to recover losses to the bank.
Verify debits and deposits on all new accounts.
Assist in processing Subpoenas and Garnishments.
Complete SARS for compliance.
Complete numerous spreadsheets on fraudulent activity.
Keep up to date on the latest fraud scams and activity.
Assist Compliance Department with Compliance Committee meetings and keep track of bank policies and procedures up for Board approval.
Other duties as assigned by management.
Skills and Abilities Required
Ability to operate a Ten Key by touch and other office equipment.
Ability to type 45 WPM and above average computer skills.
Analytical skills required to review data.
Ability to exercise good judgment and maintain confidentiality.
Ability to deal effectively and tactfully with customers and the personnel of other departments.
Excellent problem solving skills to properly handle customer problems and determine whether requests for confidential information should be furnished or refused.
Broad knowledge of departmental operation, policies, and procedures, and computer-generated reports.
Ability to recognize irregular or suspicious transactions and take the appropriate steps to prevent loss.
Certifications/Education and Experience
A high school diploma or equivalent
Six to twelve months of increasingly responsible job-related experience
Secure work area due to sensitive customer information.
Busy environment with minimal noise.
Indoor, in an office environment, with a typical 40-hour workweek.
Considerable effort and eyestrain from continuous computer use.
Move office equipment, and files weighing 10+ pounds.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Read handwritten memos, letters, manuals, direction schedules, and educational materials.
Must be able to inspect in detail all spreadsheets and transactions for fraudulent activity.
Ability to write reports, memos, etc. in a comprehensive and legible manner.
This position frequently communicates with colleagues, customers, officers, and committees. Must be able to exchange accurate information in these situations.
Ability to use auditory senses for answering telephone and hearing alarms.
Must be able to remain in a stationary position 75% of the time to process work.
Community National Bank is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color religion, sex sexual orientation, gender identity, national origin, protected veteran status, or disability.
A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. The applicant should contact Human Resources if reasonable accommodation is required during the application process at (432) 262-1600.
All offers for employment with Community National Bank are contingent upon the candidate having successfully completed a criminal background check. Community National Bank will consider qualified candidates will criminal histories in a manner consistent with the requirements of applicable local, state, and Federal law, including Section 19 of the Federal Deposit Insurance Act.