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Associate Director of Programs

Community HousingWorks in San Diego, CA, USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type


Why Work Here?

“Awesome CEO, award -winning team, great benefits and opportunity for growth!”

The Associate Director of Programs is responsible for delivering impactful, scalable and sustainable resident services programs with the management and development of on-site staff. This position is principally responsible for outcomes in Resident Engagement and NextGeneration Success Education Programs while supporting resident involvement in other programs such as Financial Well-being and Health and Wellness. The success of this position will be measured by the positive outcomes at the resident and apartment community level, using a framework of standardized procedures and on-budget efforts aligned with our Strategic Plan and Impact Framework.

Program Design, Implementation, Monitoring, Evaluation

Next Generation Success:

  • Provides oversight and leadership of Next Generation Success Education Programs delivered by staff, volunteers and partners, including (a) After School Program; (b) Achievers Youth Development Leadership Program; and (c) VALOR Scholarship Program; and, Career Pathways Program.
  • Create and manage program goals, procedures, quality control, and outcome measurements for Next Generation Success Education Programs.
  • Selects and implements tools and systems to support day-to-day program management and operations, program quality, accountability and reports, and accurate information collection.
  • Reviews program effectiveness through appropriate data analysis and evaluations.
  • Reviews funding opportunities, provides input into grant goals, writes funder reports for grants and funders, and promotes goals and programs to donors and partners.

Resident Engagement

  • Leads effort to build resident-engaged communities using the Asset Based Community Development (ABCD) approach.
  • Supervises the Community Organizer and monitors effectiveness of community leadership trainings (e.g., Resident Leadership Academy) to encourage resident volunteerism, peer-to-peer support, and frequent resident engagement.
  • Ensures that supporting resident engagement and community capacity to help each other is a top priority of on-site staff.
  • Conducts periodic reviews of available assets and resident needs to understand what success looks like for residents and to determine how we can increase impact.

Leadership and Management

  • Supports the department head with the planning, development, and implementation of resident services programs at new and existing rental communities.
  • Lead and manage San Diego County staff using the Entrepreneurial Operating System (EOS) method.
  • Develops and maintains community relations and knowledge in assigned area of Resident Engagement and NextGeneration Success Education Programs.
  • Works collaboratively with other members of the Department to assure effective and efficient coordination of the delivery of Financial Well-being and Health and Wellness Programs.
  • Works collaboratively with Asset Management, property management, and Housing and Real Estate Development departments to assure achievement of shared project-specific goals for the life-span of an apartment community.
  • Tracks, reports, evaluates, and achieves annual on-site performance goals and objectives, ensuring that each site performs to standard and meets individualized performance goals.
  • Works with the department head to effectively manage the on-site budgets, contracts, grants, and overall spending for on-site CHW-staffed programs.
  • Implements new and existing programs based on the needs of the community, funding and best practice programs identified by current strategies.
  • Updates and maintains programs manual which includes policies, procedures and standards for the department.
  • Ensures the consistent following of organizational procedures, policies, and standards by on-site staff, and lead corrective actions as needed.
  • Oversees the quality control systems at the Community Centers in the areas of organization, health, and safety standards.
  • Assures completion of monthly and quarterly summary reports for the assigned communities, including tracking, reviewing, and analyzing data.
  • Supervises the on-time completion of administrative duties such as time sheets and reporting.

Knowledge, Skills, Abilities and Education:

  • Minimum of Bachelor's degree in social science, health, education, psychology, human development, or related fields.
  • Must have a minimum of 3 years of in program supervision in either a social service, education, after school, community development programs, or a related field.
  • Management of personnel at multiple work sites.
  • Experience replicating and scaling an existing program across multiple locations.
  • Proven ability to effectively oversee, implement and assess programs.
  • Strong inter-personal relationship, team-building skills, and collaborative management style.
  • Strong communication skills, verbal and in writing (public speaking skills preferred).
  • Demonstrated ability to develop and implement clear goals, systems, and priorities.
  • Excellent time management, facilitation, and project coordination skills.
  • Experience working with community members to facilitate programs in one or more of the following areas: Education, youth leadership, community development, and health and wellness.
  • Able to travel for work in San Diego County and approximately 5-10% travel outside of San Diego County.
  • Experience working with diverse and low-income populations in order to best connect with staff and community.
  • Bilingual in English and Spanish desirable.
  • Possesses expert knowledge of Microsoft Office Suite programs. Database systems and social media a plus.
Community HousingWorks

About Community HousingWorks:

Community HousingWorks (CHW) is a California non-profit organization that has been building and owning affordable apartments that help people and communities move up in the world for nearly 30 years. We are counted among the top 50 affordable housing developers in the nation, with over 3,300 affordable apartments statewide serving low income working families, seniors, and homeless and disabled residents. Many CHW employees say, “It’s the best place I’ve ever worked”. Your work will grow our resident success, so that CHW onsite programs can provide even more residents with powerful tools for next gen success, financial well-being, health and independence. It all starts with a home.

Company website:

Company address: 3111 Camino Del Rio North, #800, San Diego, CA 92108

Posted date: 14 days ago

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