The Associate Director for Service Partnerships is responsible for achieving resident outcomes in service programs at assigned apartment communities in San Diego County and other California locations in cooperation with programs led by other Achieve Associate Directors. The Associate Director for Service Partnerships has three major areas of responsibility.
- Portfolio-wide, the Service Partnerships AD initiates and administers a variety of programs that deliver outcomes through contracted service provider partners, in-kind service provider partners, and volunteers.
- The Service Partnerships AD is the CHW portfolio-wide leader for the program area of Health and Wellness, including senior services.
- The Service Partnerships AD is responsible for programs and outcomes for assigned CHW apartment communities, including those outside San Diego County and those communities without site-based staff or site-based contracted service partners.
The success of this position will be measured by the positive outcomes achieved at the resident and apartment community level, and by effective relationships with service partners and volunteers, within a framework of standardized procedures and on-budget efforts. The Associate Director for Service Partnerships is directly supervised by the Senior Vice President (SVP) of Achieve.
Essential Duties and Responsibilities:
1.) Program Design, Implementation, Monitoring, Evaluation
Volunteer and Partner Management
- Responsible portfolio-wide for all funded nonprofit and government service partner relationships and contracts portfolio-wide, at sites with and without CHW on-site staff, across all areas of CHW programs. This responsibility includes the full life span of the partnering decision and relationship, which may include preoccupancy planning, needs assessment, funding feasibility, partner selection, negotiation and management of service plans, contracts or Memorandum of Understanding, outcome tracking, evaluation, and termination.
- Designs and implements sustainable on-site programs for communities without site-based staff or site-based contracted service partners, including policies and procedures, in-kind partner identification, management company staff training and support, etc.
- Responsible for recommending whether an apartment community will be principally served by on-site staff or a contracted service partner, including designing/updating criteria, policies, and decision-making process.
- Supervises the Volunteer and Partnership Manager and monitors effectiveness of strategies for the recruitment, engagement, orientation, training, tracking, and retention of volunteers and in-kind partner organizations.
- Reviews and updates the volunteer and partnership policies, procedures, screenings, orientation, and training on an annual basis or as needed by evaluating volunteer and partner experiences.
Health and Wellness and Senior Services
- Responsible portfolio-wide for program design, oversight, and leadership of Achieve’s Health and Wellness programs, including senior services, independent of the method of delivery (CHW staff, on-site contracted service partner, in-kind partner, volunteers, etc.).
- Reviews program effectiveness through appropriate data analysis and evaluations and reporting.
- Initiates new programs, reviews funding opportunities, provides input into grant goals, writes funder reports for grants and funders, and promotes goals and programs to donors and partners.
Assigned Apartment Communities
- For each assigned community, leads and supervises contracted service partners, in-kind partners, and CHW on-site staff, and assures the effective and efficient delivery of resident services programs. Assigned apartment communities shall include CHW apartment communities outside San Diego County, and communities without site-based staff/contracted service providers.
- For new CHW communities, leads and supervises community relations and resource mapping process. Maintains key local relationships as assigned.
- Tracks, reports, evaluates, and achieves annual on-site performance goals and objectives, ensuring that each site performs to standard and meets individualized performance goals.
- Assures completion of monthly and quarterly summary reports for the assigned communities, including tracking, reviewing, and analyzing data.
2.) Leadership and Management
- Supports the SVP of Achieve with the planning, development, and implementation of resident services programs at new and existing rental communities as assigned. Responsible for assuring goals and milestones are achieved.
- Develops and maintains community relations and knowledge in assigned area of Health and Wellness (including senior services) and Volunteers and Partnerships that would enhance and enrich the resident services programs.
- Works collaboratively with other Achieve Associate Directors to assure effective and efficient coordination of service provider and volunteer efforts, strong relationships with partners, and successful resident involvement in other CHW-sponsored programs.
- Works collaboratively with Asset Management, property management, and Housing and Real Estate Development (HRED) to assure achievement of shared project-specific goals across the life-span of an apartment community, and clear communication with partners.
- Works with the SVP of Achieve to effectively manage the on-site budgets, contracts, grants, and overall spending for programs delivered by contracted service providers and on-site CHW staff.
- Implements new and existing programs based on the needs of the community, funding and best practice programs identified by current strategies.
- Updates and maintains Partnerships manual which includes policies, procedures and standards for the department.
- Ensures the consistent following of organizational procedures, policies, and standards by contracted service providers.
- Management of internal assigned staff including performance reviews, coaching, development and corrective action steps.
- Oversees the quality control systems at the Community Centers in the areas of organization, health, and safety standards.
- Supervises the on-time completion of administrative duties such as time sheets, receipts, data entry, reporting, and other administrative duties as assigned.
Knowledge, Skills, and Abilities:
The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven ability to effectively oversee, implement and assess programs.
- Strong inter-personal relationship, team-building skills, and collaborative management style. Proven ability to manage programs and relationships effectively within a multi-partner environment.
- Excellent communication skills, verbal and written; (strong public speaking skills preferred). Proven ability to write service plans and components of grant applications.
- Creative and effective leadership skills, with an entrepreneurial approach desired. Proven ability to initiate effective new programs.
- Demonstrated ability to develop and implement clear goals, systems, and priorities
- Excellent time management, facilitation, and project coordination skills.
- Experience working with community members to facilitate programs in one or more of the following areas: health and wellness, senior services, income security and financial health.
- Possesses expert knowledge of Microsoft Office Suite programs.
- Database systems and social media a plus, but not required.
- Bilingual in English and Spanish desirable.
Education and Experience:
- Minimum of Bachelor's degree in social science, health, education, economics, psychology, human development, or related fields.
- Must have three to six years of work experience in program supervision in either a social service, education, after-school, community development programs, or a related field.
- Experience in multi-site housing environments desirable
- Experience in effectively supervising personnel and subcontractors at multiple work-sites
- Experience replicating and scaling an existing program across multiple locations;
- Experience working with diverse and low-income populations in order to best connect with CHW staff and community.
Other Work-related Requirements:
- Evidence of ability to work legally in the United States.
- Valid driver's license and regular availability of an insured vehicle to travel
- An estimated two-day per month travel outside of San Diego County is required.