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Clinical Outreach Behavioral Health Navigator

Colorado Coalition for the Homeless in Denver, CO 80203 USA

Benefits Offered

Vision, Medical, Life, Dental

Employment Type


The Colorado Coalition for the Homeless seeks a Clinical Outreach Behavioral Health Navigator to identify and engage individuals living on the streets and other places not meant for human habitation in need of behavioral health care, but are unable to access care on their own. This position is located at 2100 Broadway Denver, CO 80205. The position reports to the Director of Outreach and Engagement Services.

Coalition Benefits

In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:

  • Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same- and opposite-sex domestic partner coverage;
  • Dental, vision, and flexible spending/dependent care/public transit accounts;
  • Free basic life insurance and long-term disability coverage;
  • Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;
  • Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.

Essential Job Functions

  1. Provides street outreach to individuals in need of behavioral health care with the goal of connecting them to a more comprehensive integrated health care system.
  2. Coordinates with partners of the DSOC including CCH, SFC, and UP outreach to identify and connect to outreach clients within the adult and youth population in need of behavioral health care.
  3. Conducts screenings and assessments including diagnostic evaluations and provides counseling services, as appropriate, using treatment models including motivational interviewing, solution-focused therapy, and cognitive behavioral therapy. Provides targeted brief interventions and therapy; treatment provided is frequently crisis recovery focus and episodic care.
  4. Provides proactive collaborative services to patients with face-to-face and telephone contacts, or as otherwise appropriate.
  5. Provides individualized and enhanced coordination of care across the treatment spectrum with goals of maximizing functioning within the community and decreasing the need for emergent care.
  6. Demonstrates respect, cultural competence and knowledge of trauma-informed care in interactions with patients, Coalition staff, and other community providers.
  7. Collaborates with the consulting psychiatric prescriber and primary care physicians in making diagnoses, formulating treatment plans, monitoring patient progress, and accessing direct psychiatric consultation.
  8. Develops and maintains a partnering relationship with patients engaged through outreach to assist in the success of the treatment plan.
  9. Provides transportation in a personal vehicle or CCH vehicle or arranges for other transportation assistance to help clients in accessing care and meeting treatment goals.
  10. Assists patients in accessing basic needs directly related to their behavioral health care needs such as shelter, food, obtaining prescriptions, etc.
  11. Utilizes the practice information system and EHR as appropriate, and follows Coalition and BHO/DBH guidelines regarding documentation of services provided.
  12. Participates in peer review and peer clinical audits as requested.
  13. Makes appropriate referrals to outside entities, including specialists and others, to provide additional appropriate supports, especially for the care of patients with complex or severe mental health, substance use or medical concerns.
  14. Attends meetings on time and participates in clinical and administrative meetings as deemed appropriate and necessary for the job.
  15. Documents services in HMIS and tracks data elements required by DDHS.
  16. Participates in regular clinical and nonclinical supervision.
  17. Maintains a work environment that is marked by respect for others; that values inclusiveness and builds workforce diversity, and that fosters cooperation and teamwork.
  18. Performs additional duties deemed necessary and appropriate by the Director of Outreach and Engagement Services.
  19. Maintains on-going competency in the use of the EHR and HMIS which includes:
  • Recording all patient visits in a timely and complete fashion.
  • Completing all documentation within 24 hours of clinical contact.
  • Maintaining up to date records in ELF on all current and active clinical clients.
  • Recording telephone and other clinical communications as needed in the EHR.
  • Managing tasks, PAQ and scanning as needed to have a complete and current chart.
  • Maintaining accurate information regarding the client’s insurance status and complete Medicaid authorizations, CCARs, DACODES, and other clinical authorization documentation as needed to sustain funding and provide services to individuals.
  • Utilizing the EHR an any future upgrades as directed.
  • Maintaining a passing score in all compliance audits.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications Summary

  1. Master of Social Work, Counseling or Psychology degree required.
  2. Licensure as an LCSW /LPC or in the process of working towards licensure required.
  3. 2 to 5 years of experience interacting with patients in integrated health care, mental health care, or substance use treatment settings.

Résumés without a cover letter may not be considered. Please attach Cover Letter to Resume and send as one document. In addition to information about qualifications, applicants must describe their interest in helping homeless people and should include language describing their understanding of the causes of homelessness. Please indicate where you first saw this job posting in your cover letter.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

Colorado Coalition for the Homeless

About Colorado Coalition for the Homeless:

Our Mission
The mission of The Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our History
CCH was established in 1984 as a 501(c)(3) non-profit corporation. It was founded by a group of individuals with a will to take action on behalf of Colorado's homeless. They recognized the struggles of working people living in poverty. And they refused to tolerate the dangers faced by those people sleeping in their cars, in tents, or on the streets.

More than 30 years later, many of the underlying social causes of homelessness persist, like poverty, shortages of affordable housing, and unattainable healthcare. The Coalition's integrated housing, healthcare, and supportive service programs have been highly effective at responding to these conditions over time.

Our Philosophy of Service
We believe all people have the right to adequate housing and healthcare. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We create lasting solutions to homelessness by:

1. Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
2. Building strong, caring communities through the integration of housing, healthcare, and supportive services;
3. Advocating for social equity and challenging the status quo on behalf of the individuals and families we serve;
4. Achieving excellence through continuous quality assurance, innovation, and professional development; and
5. Using resources judiciously and effectively.