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Clinical Case manager, SUD Patient Navigator Specialist

Colorado Coalition for the Homeless in Denver, CO, USA

Benefits Offered

Dental, Life, Medical, Vision

Employment Type


The Colorado Coalition for the Homeless seeks a Clinical Case Manager to coordinate SUD and COD care for homeless clients seeking housing services and to support the knowledge and collaborative care between case management, housing, and treatment. This position will have an emphasis on relapse prevention, response, and support including the provision of individual and group care, crisis intervention, assessment, linkage to treatment services, and stability in housing This position is located in Denver, CO, and reports to the Residential Services Clinical Program Manager.

Qualified candidates are eligible for the National Health Service Corps (NHSC) Loan Repayment Program. Licensed health care providers may earn up to $50,000 toward student loans in exchange for a two-year commitment at an NHSC-approved site through this program.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. This may take 4 - 6 weeks to complete. Please note that a start date will be scheduled once credentialing and privileging is complete.

Coalition Benefits

In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:

  • Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same- and opposite-sex domestic partner coverage;
  • Dental, vision, and flexible spending/dependent care/public transit accounts;
  • Free basic life insurance and long-term disability coverage;
  • Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;
  • A variety of voluntary, employee-funded, supplemental insurance plans to choose from;
  • Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.

Essential Job Functions

  1. Establish relationships with treatment providers, including understanding the scope of services available to CCH clients outside of CCH, such as inpatient treatment, recovery networks, and detoxification facilities.
  2. Act as liaison between external services and internal services for SUD and COD as needed by the client and care team.
  3. Provide crisis management to clients as needed.
  4. Conducts biopsychosocial assessments and intake screening with appropriate diagnoses as deemed appropriate by the team.
  5. Facilitates therapeutic meetings with clients in individual and group settings.
  6. Facilitates substance abuse groups and individual therapy sessions as needed.
  7. Provides ongoing clinical case management services to homeless persons with psychiatric and/or substance abuse diagnoses, in a varying degree of severity as needed.
  8. Works collaboratively as part of a multi-disciplinary team, including working with case management to increase access to care for SUD and COD services as well as improve care coordination.
  9. Communicates clinical assessments, interventions, and ongoing client contact through timely, thorough electronic record keeping, contact forms, and verbal communication.
  10. Maintains accurate electronic health record and participates in audits and projects to help improve and maintain accurate records that meet standard of care.
  11. Facilitates client connections with other service agencies, providing transportation and support as appropriate.
  12. Works cooperatively to serve clients in a comprehensive, effective, and caring way.
  13. Assists others with work that needs to be done at moments of urgency or crisis.
  14. Serves as a liaison with collaborating agencies and other teams within the organization, establishing and maintaining effective working relationships with organizations and groups providing services to our target population. This job function requires availability by cell phone during regular business hours and off-hours as needed.
  15. Navigates the health care benefits systems (i.e. Medicaid and Medicare) on behalf of clients.
  16. Completes Medicaid authorizations and client database entries as well as any other reporting requirements necessary to obtain and sustain funding and provide services to individuals served in the program.
  17. Monitors and maintains productivity required for position.
  18. Meets formally with Program Manager and/or Director regularly for ongoing supervision.
  19. Attends and participates in clinical and administrative meetings as deemed appropriate and necessary for the job.
  20. Assist residents in problem-solving issues that may threaten their housing or recovery goals.
  21. Serves as a liaison between client and property management staff when necessary to advocate for client’s housing stability.
  22. Covers for other Clinical Case Managers as necessary at other CCH locations.
  23. Performs other duties as assigned.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications Summary

  1. Master’s degree in social work, counseling, or similar field; licensed LCSW or LPC preferred. If not licensed, must already be registered with DORA as a candidate for licensure (i.e. LSW, LPCC)
  2. Certification for Addiction Counseling (CACII, CAC III, or LAC) required.
  3. Experience and interest working with disenfranchised persons.
  4. Experience working in substance abuse treatment.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

Colorado Coalition for the Homeless

About Colorado Coalition for the Homeless:

Our Mission
The mission of The Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our History
CCH was established in 1984 as a 501(c)(3) non-profit corporation. It was founded by a group of individuals with a will to take action on behalf of Colorado's homeless. They recognized the struggles of working people living in poverty. And they refused to tolerate the dangers faced by those people sleeping in their cars, in tents, or on the streets.

More than 30 years later, many of the underlying social causes of homelessness persist, like poverty, shortages of affordable housing, and unattainable healthcare. The Coalition's integrated housing, healthcare, and supportive service programs have been highly effective at responding to these conditions over time.

Our Philosophy of Service
We believe all people have the right to adequate housing and healthcare. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We create lasting solutions to homelessness by:

1. Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
2. Building strong, caring communities through the integration of housing, healthcare, and supportive services;
3. Advocating for social equity and challenging the status quo on behalf of the individuals and families we serve;
4. Achieving excellence through continuous quality assurance, innovation, and professional development; and
5. Using resources judiciously and effectively.