The Colorado Coalition for the Homeless seeks a Clinical Case Manager to provide clinical case management support to adults who are chronically homeless, disabled, and who are tenants to a variety of housing vouchers from Section 8 and HUD. This position is based on the Social Impact Bond (SIB) team focusing on outreaching and engaging homeless individuals who are "high utilizers" of jail, detox, and emergency services in the City of Denver. This position is located at 2111 Champa Street Denver, CO 80205 and reports to the Program Manager.
NOTE: For compliance reasons, after a job offer has been extended, the candidate chosen to fill this clinical position will be required to complete our agency’s credentialing and privileging process prior to start date. This process can take up to four weeks to complete. Please note that start date will be scheduled once credentialing and privileging is complete.
Résumés without a cover letter may not be considered. In addition to information about qualifications, applicants must describe their interest in helping homeless people and should include language describing their understanding of the causes of homelessness. Please indicate where you first saw this job posting in your cover letter.
In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:
- Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same- and opposite-sex domestic partner coverage;
- Dental, vision, and flexible spending/dependent care/public transit accounts;
- Free basic life insurance and long-term disability coverage;
- Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;
- Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.
Essential Job Functions
- Conducts intake screening and psychosocial assessments, psychotherapy, and crisis intervention as deemed appropriate by the team. Communicates clinical assessments, interventions, and ongoing client contact through timely, thorough record keeping, contact forms, and verbal communication.
- Maintains a caseload including some court-ordered clients, monitors progress and reports client outcomes during weekly court sessions.
- Maintains an additional caseload of voluntary clients, monitors client progress by regular, ongoing contact with individuals receiving services and contact with collaborative service providers both external and internal to CCH.
- Works collaboratively as part of a multi-disciplinary modified ACT team, completing functions necessary to this role.
- Advocates for the needs of individual clients as well as for systemic change, whenever needed for the overall benefit of homeless individuals.
- Attends and actively participates in daily HF meetings that are clinical and administrative in nature to coordinate a high level of client care with team members.
- Works collaboratively with staff of all agencies to provide high-quality service. Reports back to referral source in a timely fashion to inform them of client disposition and additional services needed.
- Accesses services and situations for both immediate and long-term needs of clients, including identification (ID) information, transitional and permanent housing, income maintenance, insurance benefits, as well as comprehensive health, mental health and substance treatment services.
- Develops core competency in the ELF electronic health record system and uses it as directed.
- Develops an individualized treatment plan for each client that includes all activities and services that are essential to meet the specific needs of the client. Monitors evaluate and updates the services listed in the treatment plan for their effectiveness in a timely manner.
- Works with specifically assigned clients related to service planning, documentation of progress, service tracking, and outcome evaluation.
- Serves as a liaison to the Housing First representative payee for clients receiving income maintenance benefits who need such assistance.
- Performs necessary steps to access appropriate housing for clients.
- Transports homeless individuals using a CCH vehicle and an approved personal vehicle.
- Participates in crisis intervention for program clients, including assessing for and assisting with placing mental health holds when clinically indicated.
- Collaborates and coordinates with internal and external programs to facilitate client referrals and to ensure continuity of care. Serves as a liaison with collaborating agencies and other teams within the organization, establishing and maintaining effective working relationships with organizations and groups providing services to our target population.
- Cooperates fully with research component of Social Impact Bond (SIB) through Urban Institute and Corporation for Supportive Housing (CSH).
- Performs crisis management activities to ameliorate crisis situations for the client. Works collaboratively as a Modified ACT/HF team member by assisting others with work that needs to be done at moments of urgency or crisis.
- Must carry a cell phone and be accessible when in the field to teammates, HF program clients, and community partners.
- Navigates the Social Security, CICP, Medicaid and Medicare systems on behalf of clients.
- Completes Medicaid authorizations, HMIS data entry, as well as any other reporting requirements necessary to obtain, and sustain funding and provide services for individuals served.
- Meets formally with the HF Program Manager for ongoing individual and group supervision.
- Performs additional duties deemed necessary and appropriate.
- Understands and maintains client confidentiality and HIPAA privacy practices.
- Completes Medicaid authorizations, HMIS data entry, as well as any other reporting requirements necessary to obtain, and sustain funding and provide services for individuals served in a timely manner.
- Provides in-person walk-in coverage on assigned days to respond to clients who walk in or call needing urgent services, as well as other in-person or telephonic requests for information or services.
- Provides 24-hour on-call phone support for HF consumers on a rotational basis.
- Attends daily team meetings.
- Must carry a cell phone and promptly respond to urgent job-related needs when working in the community.
- Consults with team members regarding how best to provide effective and appropriate services to clients.
- Meets formally with the HF Program Manager for purposes of collaboration, clinical review, documentation review, and supervision as well as informally for on-going consultation and information sharing.
- Expands and improves case management skills through formal training, reading and on-the-job experience.
- Prioritizes multiple job responsibilities to produce a high volume of work in a short period of time.
- Performs other duties as assigned by management.
- Maintains a work environment that demonstrates respect for others, values inclusiveness and diversity, and fosters cooperation and teamwork.
- Work with clients and staff from a Trauma-Informed manner – including being respectful, connected, hopeful and work collaboratively in a manner that empowers
- Communicates clearly and effectively in oral and written fashion.
- Works cooperatively with team members.
- Completes all job functions in a timely and punctual manner.
- Behaves courteously and professionally in all work-related interactions.
- Listens effectively, synthesize and analyzes information, and responds creatively to the demands of a situation.
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Master’s degree in social work, counseling or similar field; licensed LCSW or LPC with a CAC II or higher strongly preferred. If unlicensed, working actively towards completion of license requirements.
- Two years working or volunteering experience with the homeless population preferred or two years in a related direct human service field working with underserved populations.
The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.