Case Manager, Community Resources

The Colorado Coalition for the Homeless seeks a Case Manager to provide patient-centered case management services as a member of the integrated health care team within the Stout Street Health Center (SSHC). These services include providing help with housing, public benefits, medical/mental health/substance treatment referrals, obtaining identifying documents, payee service referrals and other needs with the goal of ending their homelessness. This position is located at 2130 Stout Street, Denver, CO 80205 and reports to the Community Resources Program Manager.

Résumés without a cover letter may not be considered. In addition to information about qualifications, applicants must describe their interest in helping homeless people and should include language describing their understanding of the causes of homelessness. Please indicate where you first saw this job posting in your cover letter.

Coalition Benefits

In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:

• Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same- and opposite-sex domestic partner coverage;
• Dental, vision, and flexible spending/dependent care/public transit accounts;
• Free basic life insurance and long-term disability coverage;
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;
• Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.

Essential Job Functions

1. Works as a member of the CCH Community Resources Team to provide face to face services to homeless individuals which may require meetings outside of the office. Assist clients in recognizing and defining their own service needs, inform them of available services and help them access goods, services, financial benefits, ID’s, housing and other needs.
2. Consults regularly with client’s healthcare team to update treatment plans or modify interventions, as needed.
3. Works as a member of the SSHC integrated healthcare teams, homeless service providers in the community, and CCH programs to provide optimum coordination, communication, and continuity of services.
4. Provides services to clients in a trauma-informed, culturally competent manner.
5. Advocates for the needs of individual clients as well as systemic change, whenever needed for the overall benefit of people experiencing homelessness.
6. Builds relationships with clients with the goal of housing, benefits and other resources needed to end clients’ homelessness.
7. Transports homeless individuals using a CCH vehicle or an approved personal vehicle.
8. Accepts referrals from Stout Street Health Center staff and works collaboratively with staff of all agencies to provide high-quality service.
9. Links clients with resources and supports within the community to increase social integration and sense of connectedness.
10. Completes all necessary documentation and electronic data entry requirements in HMIS and ELF in a timely and thorough manner and in compliance with all relevant HIPAA regulations.
11. Coordinates on-going clinical and case management services to individuals.
12. Returns all work-related e-mails and voicemails.
13. Performs other duties as assigned.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications Summary

1. Bachelor’s degree in human services, social work, psychology, international relations, or related field preferred.
2. Two years’ direct experience with homeless population preferred. Or two years in a related direct human service field working with underserved populations preferred.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.