“Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.”
Job Title: Sr. Customer Service Representative
Job Location: West Valley City, U
Job Duration: 06 months (Contract to Hire)
Pay Rate: $15/hr on W2
Start Date: 10/14/2019
Hours: Training will be M-F 9am - 5:30pm MT for 3 weeks.
After training, candidates must be available to work 1 weekend date per week, hours either Sun- Thur or Tues - Sat between the hours of 6am - 10pm (8 hour shifts). Each candidate must be able to work any shift, they do not choose their shifts but will be given a set schedule after training.
Candidates should possess a high level of professionalism and customer service skills. This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, card activation, application status, Treasury guidelines and regulations, and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Individuals hired for this position will work to achieve personal operational goals in a collaborative team environment.
Taking inbound calls from consumers.
This is a call center role, they'll come in put their headsets on and take calls all day (40-50 calls a day - average 6 minute calls).
Handling and researching issues over the phone.
Utilizing the computer database to verify and document information.
Main Responsibilities of Call Reps:
Providing customer service on spending accounts.
Educate customers on account.
Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.