SUMMARY:

Shift Leaders exemplify Chopt’s core values and standards within their store; they lead by example and work alongside all team members to execute successful daily operations. Shift Leaders provide tactical support to their General Manager by overseeing opening, closing and transitions duties.

RESPONSIBILITIES:

Manages and participates in opening, closing and shift transition functions; ability to perform duties of hourly positions as needed (i.e. chopper, assembler, food prepper, cashier, delivery expo, etc)
Maintains Chop’t standards of quality assurance by managing the line check process, guest satisfaction and store cleanliness (POV); initiating actions of improvement when needed
Reinforces high hospitality standards and ‘The Chopt Way’ with team members; provides corrective feedback to staff on standards as needed
Continuously ensures team properly executes food safety and workplace safety SOPs
Builds rapport with guests and team members to drive customer loyalty and employee morale
Ensures communication boards are up to date, manages attendance tracker and communicates employee performance issues to senior management/sits in on performance conversations
Responsible for receiving orders and completing temperature / sanitization logs
Performs all POS managerial functions and runs end day reports (sales/labor) as needed
Executes cash handling duties such as conducting safe counts, assigning and counting drawers; processing delivery tips

QUALIFICATIONS:

General Requirements

Certification in all hourly operational Chopt positions

Soft Skills
Basic communication skills, including the ability to effectively communicate in English, both verbally and written
Able to build rapport with customers and employees
Able to adapt to fast-changing priorities with a sense of urgency
Ability to champion Chop’t core values, BETTER Hospitality standards and the Chopt sixth sense

Hard Skills
Proficient in Windows, Microsoft Word and Excel
Managerial understanding of Point of Sales (POS) functions
Possess basic mathematical and quantitative skills in order to execute cash drawer management duties including and the ability to conduct safe counts
Understands and reinforces food safety, sanitation and workplace safety policies
Physical Requirements / Work Conditions

Must have the ability to stand for long periods of time and work in a fast-paced environment
Standing, stooping, kneeling, walking, wiping, reaching, bending and lifting are required actions throughout a shift
Ability to lift up to 50 pounds as needed throughout shift
Availability to work flexible shifts and schedules, inclusive of weekends and some holidays