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Automotive OEM/Tier 1 manufacturing group is seeking a Customer Quality Engineer for operations near Farmington Hills, MI.

Entry level position (0-2 years experience). December 2012 or May 2013 graduates with an Engineering degree are encouraged to apply.

Engineering related degree REQUIRED

Customer Quality Engineer

Position:
Responsible for quality assurance activities related to Original Equipment Manufacturers (OEM) customers; act as a liaison between customers, plants and affiliate personnel in handling daily commercial issues. Prepares and delivers complex technical reports and presentations. Develops, understands, and reports customer warranty data.

Responsibilities:
· Builds and maintains relationships with internal and external customers to address and resolve daily issues, gather information, focus on customer and competitor trends, relate pertinent information back to management.
· Provide proactive customer service, liaison and representation for quality matters.
· Analyze actual and potential problems (process and product) and provide assistance to determine solutions and prevent deficiencies.
· Correspond/interface and negotiate as necessary with concerned parties (including factory and customer) regarding quality issues/concerns and follow to closure.
· Coordinate containment activities, prevent suspect/defective product from reaching customers.
· Maintains program timing and related activities including design changes, build out of vehicle, part number changes, obsolescence claims and packaging approvals.

Education/Experience:
· Bachelor’s Degree in Engineering related discipline REQUIRED
· 0-3 years’ experience.
· Strong co-op/intern experience in a manufacturing field
· Strong communication and organizational skills.
· Competitive and aggressive individual.
· Written, verbal, and cross-cultural communication.
· Computer literate, especially in Microsoft Office programs.

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