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Regional Field Service Engineer I

CANNON® Instrument Company in State College, PA, USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

CANNON® Instrument Company is a recognized world leader in the manufacture and support of high-precision viscosity and measurement rheology products and services. The company's longstanding emphasis on production of premiere-quality laboratory equipment has kept CANNON® at the cutting edge of research and development for viscosity instrumentation serving a variety of industries. We are actively seeking an enthusiastic, self motivated, reliant individual to fill our open position of Regional Field Service Engineer I.

Regional Field Service Engineer I

Customer Technical Support. This includes product phone support, traveling on-site to install or repair products, training of customers, and assist with return to factory repair and support. Expect to travel up to 66% of the time, although 50% is the goal. Expense reports and repair reports must be completed accurately and punctually.

Duties Include:

  • Dispatched from State College factory for domestic and international installations and service. Alternatively, dispatching from a remote location within the US is possible.
  • Perform work necessary to successfully complete new instrument installations, instrument upgrades, maintenance, and repairs, application troubleshooting, and other related service functions. Involves direct support of Cannon software applications on customer’s computer.
  • Must maintain daily contact with Service Scheduling Coordinator.
  • Responsible for filing field service reports upon completion of all service, installation, and support jobs.
  • Assist with phone support, service correspondence, and repairs when at the factory office.

Requirements:

  • Self-motivated, positive attitude.
  • Two-year technical degree or equivalent technical experience.
  • Strong technical problem solving, interpersonal, and communication skills.
  • Petroleum laboratory experience with distillation and flash point testers is desired but not required.
  • Experience in the following areas is preferred but not required:
    • microprocessors, sensitive digital and analog circuitry, and sensors
    • electro-mechanical instrumentation
    • phone and communications support
  • Licensed motor-vehicle operator with valid automobile driver’s license.

Cannon Instrument Company is an Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

CANNON® Instrument Company

About CANNON® Instrument Company:

CANNON® Instrument Company is a recognized world leader in the manufacture and support of high-precision viscosity and measurement rheology products and services. The company's longstanding emphasis on production of premiere-quality laboratory equipment has kept CANNON® at the cutting edge of research and development for viscosity instrumentation serving a variety of industries. We are actively seeking an enthusiastic, self motivated, reliant individual to fill our open position of Mechanical Design Engineer I in our Engineering Department.

Company website: https://www.cannoninstrument.com/

Company address: 2139 High Tech Road, State College, PA 16803

Posted date: 22 days ago

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