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Gulf Coast Regional Field Service Engineer

CANNON® Instrument Company in State College, PA, USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

CANNON® Instrument Company is a recognized world leader in the manufacture and support of high-precision viscosity and measurement rheology products and services. The company's longstanding emphasis on production of premiere-quality laboratory equipment has kept CANNON® at the cutting edge of research and development for viscosity instrumentation serving a variety of industries. We are actively seeking an enthusiastic, self motivated, reliant individual to fill our open position of Regional Field Service Engineer I.

Gulf Coast Regional Field Service Engineer

Customer Technical Support. This includes product phone support, traveling on-site to install or repair products, training of customers, and assist with return to factory repair and support. Expect to travel up to 80% of the time across the Gulf coast, and 20% outside the region. Some incidental international travel. Expense reports and repair reports must be completed accurately and punctually.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Dispatched from Engineers home base.
  • Perform work necessary to successfully complete new instrument installations, instrument upgrades, maintenance, and repairs, application troubleshooting, and other related service functions. Involves direct support of Cannon software applications on customer’s computer.
  • Must maintain daily contact with Service Scheduling Coordinator.
  • Responsible for filing field service reports upon completion of all service, installation, and support jobs.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Self-motivated, positive attitude.
  • Valid US Passport.
  • Two years’ experience in overnight travel for field service work.
  • Two-year technical degree or equivalent technical experience.
  • Strong technical problem solving, interpersonal, and communication skills.
  • Five years of field service experience with automated electro-mechanical instrumentation.
  • Ability to read and utilize electrical schematics and mechanical drawings.
  • Mechanical skills, use of hand tolls including soldering equipment, multimeter and oscilloscope.
  • Petroleum laboratory experience with distillation and flash point testers is desired but not required.
  • Experience in the following areas is preferred but not required:
    • microprocessors, sensitive digital and analog circuitry, and sensors
    • electro-mechanical instrumentation
    • phone and communications support
  • Licensed motor-vehicle operator with valid automobile driver’s license.
CANNON® Instrument Company

About CANNON® Instrument Company:

CANNON® Instrument Company is a recognized world leader in the manufacture and support of high-precision viscosity and measurement rheology products and services. The company's longstanding emphasis on production of premiere-quality laboratory equipment has kept CANNON® at the cutting edge of research and development for viscosity instrumentation serving a variety of industries. We are actively seeking an enthusiastic, self motivated, reliant individual to fill our open position of Mechanical Design Engineer I in our Engineering Department.