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Customer Sales Support

CABLE EXCHANGE Santa Ana, CA, USA

Compensation

$19 to $26 Hourly

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

· Follow developed procedures pertinent to the effective and efficient operations of Customer Service, develops new procedures as necessary;

· Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participates in the development of same;

· Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and current status

· Act as resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling;

· Assist in resolving customer disputes by preparing or assembling supporting documentation

· Develop a knowledge of Cable Exchange and relevant Commscope products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organization;

· Provide customers with product literature and documentation when necessary or appropriate;

· Report and manage daily sales/production reports and metrics; -

· Perform various functions involving order management such as handling inbound/outbound calls from and to customers, business partners, and the sales organizations regarding; order entry, order confirmations, orders acknowledgements, order change notifications, and website inquiries, among other incidental tasks and duties;

· Provide support and back up assistance to peers;

· Communicate with Sales and Planning organization to anticipate projects, completion timetables, and potential scheduling issues;

· Set customer expectations and priorities for the supply chain (not just expedites)

· Identify opportunities to improve efficiency and enhance customer satisfaction and appreciations

· Perform other duties assigned and unassigned that are required by the needs of the business;

· Participate in on-going product, process, and business skills training;

· Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time;

· Support and participate in overall business development activities of company;

· Develop, update and improve communication methods and tools.

Posted date: 2 days ago

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