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Operation Manager-Ben Franklin Plumbing-IMMEDIATE OPENING

Posted 2 years ago in Management & Exec

Benjamin Franklin Plumbing is one of the fastest growing plumbing franchises in the United States. We are currently looking for a Working Operations Manager who can run calls plus manage the day-to-day operations.

Looking for someone who has prior proven experience as a service Tech and an Operations Manager. Desire him to work himself out of the truck and mainly focus on operations at some point. Prefer someone who knows the Clockworks system but having knowledge of either of PSI, Affinity Groups/NexStar/Clocksworks ARS, or similar system.


  • Achieve the budgeted gross margin outlined in the Company Business Plan by supervising Plumbers, field labor, CCR call conversion, parts/warehouse efficiency
  • Run daily resdidential service calls and run revenue off your truck and help train other Tech to eventually work yourself out of a truck
  • Manage DMR (Daily Measuring Reporting) to ensure maximum average tickets in all areas of service by managing ongoing training for the service techs and staff ensuring their profitability and viability
  • Regulate equipment and parts usage to achieve budgeted gross margin
  • Meet with plumbers for ongoing and communication training, promoting company vision
  • Making sure EMPLOYEE and CLIENT concerns are handled immediately
  • Provide daily production report by 9am
  • Ensure Ben Franklin training is translated from office to the field with all plumbers; ride alongs, webinars, on line training etc
  • Provide coaching and feedback to help plumbers be successful in the field and their world
  • Ensure that all jobs are performed with the highest quality and that all permits are pulled and inspected as local code requires
  • Protect company's assets
  • Manage the dispatching of all service and scheduled service calls to ensure maximum efficiency of scheduling without compromising client satisfaction
  • Follow, teach and enforce the Ben Franklin Code of Ethics, Team Rules, and Team Philosophy
  • Continually recruit new plumbers
  • Base pay plus commission off of run calls
  • 1% off of company net profit, preformance dictates income
  • Health Insurance
  • Vacation pay
  • 5 paid holidays

About Benjamin Franklin Plumbing:


Benjamin Franklin Plumbing is one of the fastest growing plumbing franchises in the United States.

Business owners and homeowners have relied on our Ben Franklin Plumbing Company to solve their plumbing challenges. Our team of professional plumbers are available 24 hours a day, 7 days a week and we are dedicated to locating and solving your problem quickly and effectively.

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