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Loan Processors West Allis, WI

Posted 2 years ago in Admin/Secretarial

Position: Loan Processors (req-1615)
Job Location(s): West Allis, WI
Start Date: asap

Employment Term: Temporary
Employment Type Full Time
Hours per Week: 40+
Work Hours (i.e. shift): 8am-5pm
Starting Salary Range: $16-17/hr

Required Education: Bachelor's Degree
Required Experience: 5 to 20+ years
Required Security Clearance: None
Related Categories: Banking - General, Banking - Mortgage/Real Estate, Banking - Management
Position Description
The Consumer Lending Processor is responsible for processing consumer loan applications. Responsibilities include, but are not limited to: ordering, gathering, and reviewing all supporting documentation in relation to the real estate lending on standard consumer loan applications. The documents include appraisals, title products, flood certifications, income, trusts, and any other documentation necessary to make a credit decision. Strong organizational skills are necessary to manage the processing pipeline within the established time frames. The Consumer Lending Processor is also responsible for additional duties as assigned, to attain and maintain high level of business performance needs and expectations.


A. Business Delivery and Operational Effectiveness
B. Risk Management
C. Client and Relationship Management
D. Customer Service


A. Business Delivery and Operational Effectiveness
- Gather all necessary documentation necessary to make a credit decision as required by underwriting
- Review and evaluate loan files and supporting documentation for completeness and correctness
- Maintain loan application system for accuracy
- Daily review of existing loan transaction pipeline to effectively manage turn time expectations to exceed customer and business needs
- Ensure customer and business unit expectations are exceeded by resolving complaints and issues in a timely and effective manner
- Project a professional and consistent image by adhering to organization’s brand, corporate identity, and standards
- Optimize opportunities by referencing cross-sales to the appropriate sales LOB
- Perform additional duties as assigned to attain and maintain high level of business performance needs and expectations

B. Risk Management
- Demonstrate knowledge of banking regulations, corporate policies, and directives
- Successfully complete all required annual compliance training courses
- Adhere to all regulatory and corporate standards
- Manage risk through processing documentation following established Directives and approved best practices
- Follow all business unit escalation procedures and processes

C. Client and Relationship Management
- Work collaboratively with members of the Consumer Direct Lending Team, vendor partners, and all LOBs
- Provide best in class service to all applicants and LOBs
- Develop sound profitable business relationship through adherence to all Consumer Direct Lending team standards and guidelines

D. Customer Service
- Deliver prompt and focused attention to the needs of applicants, vendors, and LOBs
- Demonstrate patience, competence, and an empathetic demeanor
- Handle and diffuse difficult situations with a confident and professional manner
- Take an energetic approach to understanding customers’ needs, meeting or exceeding their expectations, and solving their problems


- High school diploma or equivalent required with some college coursework and/or degree preferred
- 1 to 2 years previous banking experience required with consumer lending and loan documentation preparation experience preferred
- Comprehension of required loan documentation i.e. title products, flood certifications, income, trusts, etc.
- In depth knowledge and ease in usage of standard office equipment (i.e. computer, phone systems, fax machines, copy machines, printers, etc.)
- Working knowledge of MS Word and Excel required with PowerPoint and Access Database knowledge preferred
- Time management, organization, and multi-tasking skills
- Strong written and verbal communication skills required
- Ability to deliver extraordinary customer service

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