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Aziz Salon and Day Spa is a full salon and day spa with a rich history, located in the heart of Austin, Texas. With locations both downtown and at the Arboretum, we are constantly growing and expanding our client base.

We are looking for a driven, experienced Customer Service/ Front Desk Manager who wants to bring their strong work ethic and apply it towards enriching both our customer service and general atmosphere in a very professional way.

You will want to join our team because you want to partner with management that acknowledges diligent work and excellent customer service.

You are right for this role if:

  • You can hire and train new Guest Care Coordinators, ensuring that they can perform their job.
  • You feel confident enforcing existing and new Aziz Salon and Day policies and procedures.
  • You can prepare and lead Guest Care Team meetings and ensure all goals are met.
  • You can implement changes approved by management at the front desk.
  • You can create a motivating environment while delegating tasks to the Guest Care Team.
  • You can track and manage Guest Care Team’s productivity in retail, pre-booking, upsells, and gift certificate sales.

Your objectives if you join us:

  1. Monitor and supervise all front desk duties as well as resolve opening and closing shift concerns.
  2. Anticipate, identify and ensure customer needs are being met in the best possible way through monitoring customer satisfaction.
  3. Track all customer complaints and resolve them
  4. Handle all issues with Salon Biz – technical and employee error.
  5. Perform room and station inspections.
  6. Provide coverage of front desk when necessary.
  7. Communicate staff absences to all shifts.

Our offer to you:

  • A supportive management team with weekly meetings.
  • Career growth and training opportunities.
  • Clean, chic front desk to operate from.

About Aziz Salon and Day Spa:

AZIZ Salon & Day Spa is a local business in Austin, Texas. It is a full service salon & day spa located in the heart of downtown Austin, and in the Arboretum. We strive purposefully to provide accommodating service to our clientele that caters specifically to their needs in a friendly environment that enhances their education as a consumer, builds stellar rapport in our community, and promotes self confidence from within.

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