Joyce Koons Honda Buick GMC is seeking Customer Care Associate team members for our expanding business. We are a progressive, customer-focused automotive retailer located in Manassas, Virginia.
As a Customer Care Associate you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries. Those efforts will primarily focus on assisting customers with scheduling service appointments, following up with previous customer visits, and contacting customers with outstanding safety recalls and lapsed vehicle service
Joyce Koons Honda Buick GMC offers a team environment, competitive benefits, and career paths for individuals who are passionate about customer service and developing their full potential through commitment, effort and passion.
Roles and Responsibilities
· Answer high volume incoming calls from customers to schedule appointments;
Initiate outbound communication regarding service needs and available offers in order to establish service appointments;
Follow-up communication after service appointments to confirm customer satisfaction
Provide customers with vehicle and service information as appropriate;
Identify and escalate priority issues;
Troubleshoot problems and provide information on status of repairs
Qualifications and Requirements:
· Excellent communications skills – comfortable making & taking phone calls as a main responsibility;
Experience in call center or customer service environment;
Good data entry and typing skills
· Demonstrated track record of stability and a strong desire to be successful;
· Must pass drug screen and background check;
· Compensation based on hourly rate of $12 to $15 per hour depending on experience
If you have experience in the following apply now! Sales Person, Sales Consultant, Sales, Customer Service, Retail, Account Executive, Brand Representative, Outside Sales, Sales Rep, Sales, Retail Sales, Inside Sales, Marketing Sales, Sales Representative, Auto Sales, Call Center, Car Sales, Sales Management, Auto Business, Commissioned Sales, Account Sales, Internet Sales, Telemarketing, Receptionist, Phone Sales, Cold Calls, E-Commerce, E-Leads, E-Sales, Internet Marketing, Internet Sales.
Company address:10660 Automotive Drive Manassas, Va 20109