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Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“We are BEYOND DRIVEN!”

We are seeking a 3PL Account Manager to join our team! You will be an integral part of our 3PL operations, communicating with customers and offering solutions to drive company revenue.

TMS experience required, preferably 3G.

Responsibilities:

· Build customer relationships and rapport

· Track the status of shipments from inception to delivery and communicate with the customer on the status of the shipment

· Monitor report cards with customers, clients, and vendors

· Mine for and capitalize upon quote opportunities

· Work proactively, anticipating the needs of our customer

· Resolve any issues that arrive in a professional and exponential manner

· Ensure orders are profitable

· Complete entry into TMS and ready loads for accounting, error free

· Identify any shipment, billing or follow up issue and escalate appropriately

· Act as a mentor to others to positions with less experience in the organization, including Operations Specialist which reports to this position

· Responsible to identify savings and optimization opportunities while working in the day to day

· Analyze KPI reports and work with the Operations team to ensure corrective actions are in place to improve performance

· Present monthly account performance (Internally & Externally)

Qualifications:

  • Previous experience required in 3PL and/or warehousing
  • TMS experience, preferably 3G
  • Familiarity with CRM platforms
  • Strong Microsoft Excel & Powerpoint skills
  • Customer facing experience (presentations, sales, account management, etc)
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented
Automated Logistics Systems, LLC

About Automated Logistics Systems, LLC:

Automated Logistics Systems LLC (ALS) is a family owned logistics service provider. We succeed by building strong relationships right from the start. Working at ALS means you a part of a family, not a corporate hierarchy. We have a genuine care for one another, and a competitive drive that moves us forward.

Company address: 1595 Galbraith Ave SE, Grand Rapids, MI

Posted date: yesterday

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