The Systems Specialist is responsible for provisioning, configuration, and maintenance of our AutoCrib IT systems. They will provide technical guidance for the development and troubleshooting of computer systems. Identify system data, hardware or software components required to meet user needs. Develop guidelines for implementing secure systems installations. In addition, they monitor systems in order to identify potential system errors and document instructions and other system information. They will also assist with the technical support of the internal staff at AutoCrib.
Role and Responsibilities
Use an established Help Desk system to monitor problem tickets and technical support issues. Ensure timely and considerate customer service to end-users by fielding Help Desk calls and resolving technical issues efficiently.
Utilize available resources to conduct computer diagnostics to determine the nature of problems and provide technical support.
Install and perform repairs to hardware, software and peripheral equipment following the design of installation specifications.
Perform PC imaging using current imaging technology.
Provide accurate and timely logging of problem responses, status updates, and resolution for problems.
Virus, Malware and Spyware detection and removal using the latest security protection solutions.
Work closely with Information Systems team members to resolve issues related to in-house applications.
Perform all system maintenance, routine server patches/updates.
Resolve issues swiftly and facilitate successful remediation of operational issues in a high-pressure environment.
Write documentation for the Information Systems knowledge base.
Collaborate with Information Systems team members to identify and implement solutions that add efficiencies to the team’s current processes.
Engage in continuing education to stay current with the latest technologies and industry standards.
Develop scripts to perform system maintenance, monitor systems, automate tasks, etc.
Maintain and assure confidentiality of data, compliance with all IT policies and procedures.
Day to day support of 100+ Windows servers, including related applications.
Maintain and comply with asset management policies.
Work in a rotation with Information Systems Team Members to provide after-hours support for the company’s mission-critical systems.
Keep the appropriate people informed of the status of the assigned projects (i.e. Supervisor, etc.)
Support and administration of Active Directory, creating accounts, managing access control policies.
Other duties and responsibilities as assigned.
Qualifications and Education Requirements
Associates degree in an IT-related program or two years equivalent work experience supporting desktop computers in a corporate environment
PowerShell knowledge and experience preferred
CompTIA A+ certification preferred
Strong Technical knowledge and experience of software and hardware problems
Ability to install, configure and support Microsoft applications including Windows Desktop and Microsoft Office 365 Application Suite
Solid experience in technical, analytical and troubleshooting skills
Knowledge of networking principles related to desktop and laptop computer hardware
Ability to work in a team-oriented, collaborative environment
Highly self-motivated and detail orientated
Excellent written and oral communication skills
Exceptional customer service orientation
Ability to articulate technical information to non-technical users
AutoCrib is the leader in industrial vending technology. We design and create all of the software and hardware in-house to help manage inventory for our customers. Our industry is vast; customers range from manufacturing to government to retail to data centers. We are a growing company that is looking for candidates who are looking for a challenge and like to wear a lot of hats. AutoCrib is big enough to provide the resources you need, but small enough to still feel like a family. Our culture is work hard, play hard. We believe in giving employees autonomy to make their own decisions and actively help them with their career path.