This position is responsible for providing intermediate administrative support. to communities and boards as it pertains to their Architectural and Covenants rules and regulations. The job duties are clerical/administrative in nature. The work is primarily a specific administration function...
Act as a resource to, and representative of, the Department as directed.
Copy and prepare Application packets for the ARB's assigned to you in a timely manner and in the way instructed for each individual Board.
Get Resale documents to the Resale office daily.
Answer incoming phone calls and assist them as appropriate and directed within 24 hours.
Update and organize files and databases as time allows.
Keep a calendar to assist you in prioritizing and accomplishing tasks by deadlines.
Keep your desk organized and maintain organized and accurate files and records.
Submit appropriate bills to Associations charging for the work completed at least monthly or bi-monthly..
Perform your work accurately paying attention to all detail.
Demonstrate and be able to articulate knowledge of company contracts and services
Interact with homeowners with understanding illustrating a calm and professional manner and competency in the ability to explain the action taken or to take.
Refer homeowners to the right person who can assist right away if you are unable to.
Know your documents and forms so you can use them appropriately for yourself and your homeowners.
Review all mail and go over the homeowners submission to ascertain if all necessary documents are present.
If incomplete send letters or call the homeowner and request the additional information. Assign an application number from our log and enter the application in C3
Make copies and organized packets for Committees
Enter decisions as they come back and send letters to the homeowners.
When we receive emails, inspection sheets (from resales, managers, and comprehensives) or complaints we enter them into C3
Start the violation process of sending out Letters and requesting follow up inspections as directed.
Once Checklist is received enter the information into C3 and if there were violations send a violation letter. (Be sure to check C3 for accuracy first)
Make 2 copies of everything for the resale office and keep a copy for the unit files.
At Associa we deliver unsurpassed management and lifestyle services to communities worldwide. Building and managing successful communities for more than 35 years, Associa is the worldwide leader in community management with over 10,000 employees, operating more than 180 branch offices in the United States, Mexico, Canada, the United Arab Emirates, and South Africa.