“Come help us improve the quality of people's lives!”
Medical Assistant (Full Time)
The Medical Assistant performs various clinical and organizational duties to keep the clinic running efficiently. The Medical Assistant works directly with healthcare staff and patients to collect specimens, maintain patient records, explain common medical procedures to patients and assist in basic examinations.
Duties and responsibilities
· Acquire vital signs and preparing patients to see clinician
· Evaluate provider requests for accuracy and completeness, verifying labeling and identification, and following appropriate protocol in handling specimens
· Monitor inventory levels and verifying receipt of supplies in accordance with established policies and procedures
· Conduct phlebotomy and lab specimen processing and submitting samples to external labs
· Utilize and promoting infection control measures and universal precautions to maintain high quality of health and safety
· Maintain a system of confidentiality according to clinic’s policies and procedures and HIPAA guidelines
· Perform medication and medical supply inventories
Stock educational materials and provide appropriate materials to patients
· Observe, document, and communicate lab-related issues and exercise well-informed decision-making, and problem-solving skills
Implement goals, objectives, policies, procedures, and systems for clinic improvement and/or quality analysis
Review and update forms used within the clinic
· Maintain strict confidentiality of all patient related information as directed by ASHwell policy and HIPAA
Foster teamwork within the clinic
· Communicate effectively with patients and other clinic staff regarding problems, inquiries, and complaints.
Other duties as assigned.
Specific qualifications include:
Completion of an accredited Medical Assistant program, Certificate of Registration as a Medical Assistant, or formal medical services training in the United States Armed Forces
BLS and Texas Phlebotomy Certification within 90 days of hire (if not current at time of hire) with a minimum standard of phlebotomy skills training
Ability to maintain effective and organized systems to track patient issues.
Ability to organize and manage multiple tasks simultaneously.
Knowledge of medical terminology.
Strong communication and written skills, as well as a demonstrated ability to work effectively with diverse staff and populations.
Ability to read, analyze, and convey complex information to audiences at different levels of health literacy.
Ability to respond to questions and concerns with cultural sensitivity and an appreciation of individual patient needs and experiences.
· Exemplary communication skills, interpersonal skills, team-building skills, and professional demeanor
Two or more years of direct patient care experience
· Bi-lingual English and Spanish speaking, including medical interpretation
Familiarity with testing performed in a clinic that has a CLIA-waived laboratory
Experience working or volunteering in HIV/STI prevention or other community health programs
Experience working with underserved populations
Experience working with EHR
The Wright House Wellness Center (Now ASHWell) was founded in 1988 by PLWAs (Persons Living with AIDS) and several complementary/holistic health therapy practitioners who believed that many of the symptoms of chronic illnesses could be effectively treated with holistic/complementary health therapies. Although the initial program focused primarily on the needs of gay, white men infected with HIV/AIDS, The Center has changed over the past 27 years to include and serve those populations at greatest risk of contracting sexually transmitted diseases as well as those who do not seek timely medical care - people of color (especially men who have sex with men and women) and recreational drug users in the lower income areas of Austin, Texas. As medical treatment for HIV/AIDS has changed from a focus on delaying death to a focus on managing illness and improving quality of life and productivity, The Center's programs and services have changed as well to emphasize treatment adherence, disease prevention and personal responsibility.