Job Description

Investment firm is currently recruiting a dynamic individual to join our staff as an Application Support Analyst. This is a great opportunity to join a small but passionate team centered around creativity and efficiency. The qualified individual will have a critical focus on the technical testing of multiple mission-critical applications, as well as creating automation tools to be used in testing and production.

Responsibilities to include:

-Provide application and system support for several internal departments including Application Support, SQM, System Storage & Management,System Engineering, Product Management and Technology Member Services.

- Provide application and environment administration for complex trading systems

- Troubleshoot and diagnose systems problems; install and configure fixes for applications running on Linux and Windows platforms
- Submit and manage issues and defects identified during testing or in production using internal tracking applications

- Troubleshoot trading issues by working with clients, vendors, and internal units including the QA, operations and market control teams

- Analyze cause of production problems and develop methods for improvement
- Provide Level II support to IT Operations

- Create and execute test plans/scripts/cases based on technical and business requirements for trading applications and market operations support tools

- Perform unit, acceptance, performance, capacity, regression and system failover testing on back-end components using manual and automated test procedures

- Support scheduled weekend testing of Production level systems and applications

- Test OS and layered product upgrades/patches

-- Risk assessment prior to implementation

- Manage software and configuration changes on Test and Production environments

- Make several daily modifications to support customers’ business and technical specifications

- Perform technical tests before changes are rolled out

- Design implementation strategy

- Deploy software and configuration changes in Production and Test environments

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