Posted 2 years ago in Customer Service
Definition: This position is responsible for handling telephone inquiries from the general public and the Animal Control dispatch system. It involves heavy use of telephones and computers as well as providing superior customer service.
Examples of Duties and Responsibilities:
Qualifications and Required Skills:
Work Environment: Work is normally conducted in an office/call center environment and will require working on the weekends.
Reports to: Call Center Supervisor.
Salary: 10 per hour (union position)
Overtime: This position is not exempt from overtime.
Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.
Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.
Animal Care & Control of NYC (AC&C) is the largest pet organization in the northeast, rescuing nearly 34,000 each year. As a not-for-profit since 1995, AC&C is under contract with the NYC Department of Health and Mental Hygiene (DOHMH) to rescue, care for and find loving homes for homeless and abandoned animals in NYC. To service all NYC communities, AC&C operates facilities in all five boroughs (See our Locations). AC&C is a Full Service animal organization that takes in any animal in need in NYC.
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