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The Call Center Manager is responsible for the daily operations of the call center and ensuring prompt response of call center staff to deliver exceptional customer service, handle phone inquiries, address public complaints, and dispatching, in conjunction with Field Operations.
EXAMPLES OF DUTIES AND RESPONSIBILITIES:
SKILLS AND REQUIREMENTS:
WORK ENVIRONMENT: Primary place of work will be at the Call Center in a business office environment. Noise level in office may be loud during heavy call volume periods. On Call duties may be required.
REPORTS TO: Assistant Director of Operations.
Salary: Commensurate with experience.
OVERTIME: This position is exempt from overtime.
NOTE: This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization
Animal Care & Control of NYC (AC&C) is the largest pet organization in the northeast, rescuing nearly 34,000 each year. As a not-for-profit since 1995, AC&C is under contract with the NYC Department of Health and Mental Hygiene (DOHMH) to rescue, care for and find loving homes for homeless and abandoned animals in NYC. To service all NYC communities, AC&C operates facilities in all five boroughs (See our Locations). AC&C is a Full Service animal organization that takes in any animal in need in NYC.
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