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CRM System Administrator

Andrews Wharton, Inc. in Long Island, NY, USA


$30 to $75 Hourly

Employment Type


Why Work Here?

“Get hands on training and coaching from our leadership.”

Why Work Here?

We are a privately-owned direct marketing firm based on Long Island. Serve as CRM delivery lead, system administrator, and central point of contact between AWI Team and Vendor/VAR to implement selected CRM system for approximately 15 users. The right candidate must have a proven track record of successful system implementations as a delivery lead and team member.

Desired Skills
• Strong working knowledge of IT network setup, standard MS Office applications, specifically Exchange and Outlook365.
• CRM delivery lead experience from pre-sales through user acceptance.
• Proven ability to develop clear understandings of internal clients' needs and the capability to incorporate them into processes and solutions with proper change management controls.
• Clear precise attitude with methodical attention to detail with the ability to work onsite and remote.
• Proven change management experience with the ability to think outside of the box and quickly adapt in a dynamic environment.
• Experienced facilitator with strong interpersonal communication and relationship management skills.
• Experienced project manager with the ability to influence and collaborate with multiple stakeholders and users at various skill levels.
• Flexible and adaptable to varying needs, with ability to prioritize tasks and workload.
• Knowledge of list brokerage business a plus.

• Act as the central point of contact between AWI team and CRM Vendor/CRM VAR.
• Serve as system administrator lead and perform end-user administration tasks, providing first-line support and troubleshooting on issues with the platform and third-party tools.
• Working closely with AWI team own, develop and execute the technical road-map for CRM including all Business and Technical Requirements Documentation.
• Develop all current and future workflows including control framework (preventive and detective controls).
• Create data flow and entity relationship diagrams.
• Generate all data import templates and data maps.
• Ensure cleanliness of all system data including maintaining all CRM data records, oversee data imports, data validation, data cleansing and update initiatives to confirm data accuracy.
• Ensure maximum adoption of CRM through user engagement, develop CRM workflows to support business processes, extract data, produce tailored reports and respond to other member information requests.
• Provide support and training to staff from user testing through go-live and user acceptance. Create and implement user guides and/or videos, resolve user issues and interfacing with external support as required.
• Develop and administer CRM marketing lists, maintaining the data records of all clients, sources, vendors etc. including all relevant key contacts, ensuring data supplied is up to date.
• Create and manage CRM export and import processes to support team requirements and identify, deploy and use plug-ins and third-party tools.
• Manage the efficient planning and delivery of new updates, modifications and the adoption of best practice policies, including conducting research to identify opportunities to leverage new functionality within CRM.

About Andrews Wharton, Inc.:

Andrews Wharton Inc, a privately held New York corporation headquartered on Long Island and established in 2001, is a full-service direct response solution provider.

Individually, what AWI delivers – from list services and data enhancement to lead generation and data analytics – are real answers, real market experience, and real data-driven intelligence to execute on your direct response marketing initiatives.

Collectively, what AWI delivers – an agile, transparent, horizontal organization – is the ability to remove the uncertainty found in the data solutions marketplace. We work to deliver massive value in terms that you define, that you would be hard-pressed to find anywhere else, and that allows clients to sleep better at night.

Join the AWI team and Be Certain.

Company address: 2171 Jericho Turnpike, Suite 240, Commack NY 11725

Posted date: 15 days ago

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