American Support Telesales agents provide excellent customer service and sales expertise by responding to telecommunication or cable customers who have shown interest in products and package upgrades. They provide courteous problem solving, provide quality information and promote additional services. Agents may be taking inbound calls or making outbound calls as needed.
* WE ARE LOOKING FOR SPANISH SPEAKING AGENTS*
Shifts are typically established but must be flexible and applicants must be available to work 8 hour shift from 8:00 to 11:30PM EST. Shifts may include Saturdays.
MAJOR DUTIES & RESPONSIBILITIES:
Successful candidates will be able to: 1. Sign in and out for scheduled shifts at appointed times. 2. Use a computer terminal to access customer information and convey necessary information to customers. 3. Utilize probing questions to fit customers into packages that provide the best value for their needs. 4. Communicate effectively with customers and co-workers in person and in writing, face to face, on the radio, and over the telephone. 5. Retain information and make sound decisions. 6. Operate a PC and computer printer. 7. Set priorities schedule and/or reschedule service calls. 8. Acquire and maintain current up-to-date cable "product" knowledge (i.e., programming, promotions, etc.). 9. Provide, with appropriate persuasive communication skills, information on cable services and enhancements. 10. Create and maintain customer information (may receive/transmit/route/relay service call information to dispatch or directly to the service technician. 11. Complete other duties as assigned.
General Skills Necessary for Position:
1. detect discrepancies on records or reports 2. prepare reports 3. maintain records, reports, or files 4. obtain information from individuals 5. provide customer service 6. take messages 7. use computers to enter, access or retrieve data 8. use knowledge of investigation techniques 9. use telephone communication techniques 10. calculate rates for organization's products or services 11. maintain telephone logs 12. prepare recommendations based upon research 13. resolve customer or public complaints 14. collect deposit or payment 15. sell products or services 16. use knowledge of written communication in sales work
Benefits offered for this job:
About American Support
Our clients are telecommunication and cable operators to whom we provide outbound telemarketing services, billing services, tech support and customer service call center operations and management. Sounds simple enough and we are here to keep it that way. As the speed of business gets faster, our focus is still on some very basic tenants of success: Put people first, aim high and deliver more than expected. Here are some facts about who we are, what we do and what we believe.
We are in a people business. We serve our clients by serving their customers. Our future depends on our clients growth and success, so we treat their subscribers like our own. We strive to deliver a first-class customer experience every time, which means we aim high: 100% dependability. That means organized operations and processes as well as accurate, friendly service.
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