The American Society of Civil Engineers (ASCE), the oldest national civil engineering society in America, is currently seeking an industrious self-starter directly responsible for the day-to-day administration of accounts and communications, as well as billing, tracking payments, and product usage. Additional responsibilities include customer service to high end clients, outreach to prospective clients and tracking progress of campaigns.
Working with current clients and contacts to meet and manage day to day requests
Working with colleagues to secure proper deployment of products according to contract specifications
Assisting with administration of outgoing communication for large distribution of ASCE information as well as, targeted messages as needed
Monitoring private email box and responding promptly to needs and inquiries
Tracking usage of products against contract specifications
Reporting overage issues as well as under usage
Assisting with the administration and evaluation of client benefits and requirements
Assisting with the administration and evaluation of recruitment efforts
Performing research on prospects as well as competing organizations
Participating in events to promote Society membership and affiliation
Ideal candidates will have:
Bachelor's degree with experience in marketing, membership development, and professional writing
2-3 years' experience in sales support, customer service, and research
Demonstrated success solving problems, exercising sound judgement, and working within a team
Excellent oral and written communication skills
Intermediate expertise in MS Office Suite (Word, Access, Excel, PowerPoint, and Outlook)
Experience with Sales Force a plus
ASCE is a leading nonprofit professional membership association dedicated to the advancement of civil engineering to protect the health, safety, and welfare of the public good. To accomplish ASCE's mission, ASCE staff works together as a team, based on a foundation of trust, striving for individual and organizational excellence. To achieve our shared goals, we maintain a relentless focus on members and a commitment to continuously grow and improve individually and collectively.
ASCE is an equal opportunity employer. All qualified candidates including historically excluded individuals, protected veterans, women, and individuals with disabilities are encouraged to apply.
This position has work from home flexibility.
For consideration, submissions of interest must contain a resume and cover letter with salary requirements.