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User Experience Architect

Alphanumeric Systems, Inc. in Lincolnshire, IL, USA

Why Work Here?

“Great work and room to grow!”

Alphanumeric is hiring an User Experience Architect to work in Lincolnshire, IL

Responsibilities

-Create innovative, market
-leading web and mobile solutions that bring the best possible experience to end users, impress existing and prospective clients, as well as support business objectives

-Work with the domain leaders, IT, and business leaders to understand the vision and business goals.

-Set, guide and validate overall direction for the experience. The UX Architect defines and communicates this direction by leading design thinking workshops, creating customer goals and measures, customer journeys and low
-fidelity prototypes.

-Engage as a key member of the agile development team:

-Actively participate in discovery and requirements phases by defining solution needs and creating artifacts to support discussions, further project vision, and drive ideas.

-Lead the review meetings with stakeholders, business leaders, legal, usability, measurement etc.

-Work with UX Designer to create prototypes that visualize the requirements of the functionality that will be developed

-Validate the solution by partnering with our usability and customer insight teams

-Identify potential concepts for future enhancements to feed discovery

-Work with UX support team to build sales demo

Qualifications

-Bachelor’s degree or higher in human computer interaction, psychology or other related field

-5 + years experience in web solutions or applicable experience

-Excellent verbal and written communication skills

-Experience leading design thinking ideation workshops

-Proficiency in Sketch, Invision, or other wireframing tools

-Excellent consulting and facilitation skills including the ability to influence others, foster collaboration, negotiate, and set clear expectations

-Experience with user research and UX design, familiarity with Agile development methodology, and knowledge of accessibility concepts a plus
Alphanumeric Systems, Inc.

About Alphanumeric Systems, Inc.:

At Alphanumeric, we believe that no matter how great your vision, it's your people—customers and employees—that will it a reality. Since 1979 we've helped our pharma, healthcare, public sector, and finance clients realize their vision by removing the friction from customer and employee experience. Our large-scale contact centers feature artificial intelligence and deep expertise—achieving customer satisfaction ratings upwards of 95 percent. We offer fully managed technology modernization, security, and support across your entire workforce. When it comes to employees, we know that technology and operations are only half of the story; our learning solutions help you swiftly and effectively on-board, ensure compliance, and transform your workforce. Improving people experience is what we do, but the thing that really gets us fired up is our relationship with our customers.
Essential Skills
Comprehensive deskside, lounge or remote troubleshooting and support for all PC user-computing hardware.
MacIntosh experience and iPad/iPhone troubleshooting
Strong troubleshooting skills regard PC hardware and standard PC productivity applications such as Microsoft Office, Microsoft Outlook and Microsoft Lync, Skype for Business. Proficiency with Windows 7 and 10.
Extensive experience providing high quality, face-to-face support to end users.
Physically capable of lifting/handling PC related hardware including packaging and deployment of build PC devices to appropriate locations on site.
Capable to work methodically and without supervision. Ability to work to timescales and deadlines to meet demand
Desirable Skills
Knowledge of Remedy or other incident management ticketing software.