Your feedback helps keep ZipRecruiter safe.
Learn more about how to recognize common online scams
“We have a close-knit culture where we help our clients and help each other!”
We are looking for a Tier I Support Agent of Awesomeness to assist in serving over 300 clients with needs ranging from simple (an iPad) to the complex (a full Active Directory infrastructure with VLANs and multiple WAN connections).
We're looking for that person that gets up in the morning and says, "Hey! I want to fix stuff, make people happy, and get paid for it!" We have a relaxed and fun culture, but we work very hard to make (and keep) our customers happy.
This position is the first point of contact in our workflow - you will answer the phones and manage incoming tickets, then work the issue to the best of your abilities and escalate it if necessary. This position requires EXCELLENT people and communication skills first, and IT troubleshooting skills second. Patience is not only a virtue, it is also a requirement for this position.
This position also requires some "bench work" - take apart a computer, upgrade RAM, duplicate a hard drive, troubleshoot bad hardware, etc.
We support a wide variety of clients with an array of different setups and configurations. We track this information in a consistent way, so that we are able to deliver excellent service when the phone rings and the client has an issue. We pride ourselves on being friendly, smart, communicative, and efficient in providing our clients with top-notch tech support. We work remotely and on-site in order to provide quick turn-around for problems.
Are you new to IT? That's great! As long as you want to help people and have a passion for learning the ins-and-outs of all-things-technical, you would be a great fit.
Have you been in IT for a year or two and feel like you're stuck? Come expand your skill set and knowledge!
The applicant must:
Allevia Technology was recently certified as a Great Place To Work. We are a managed services provider in Maryville, TN that specializes in providing computer and technology services to many small businesses. Allevia was founded in January of 2011 and has consistently and steadily grown both in customer-count and employees.
Company website: https://www.alleviatechnology.com/about-allevia-technology/
Posted date: 22 days ago
Hi, I’m Phil, your AI personal recruiter. Here’s your the job you were looking for: