Acxiom Corporation is currently seeking a Desktop Support Technician for our Foster City, CA location.
Duties and Responsibilities:
*Designs, constructs, tests and implements Data Loss Prevention solutions. Monitors, identifies and resolves infrastructure problems.
*Verifies stability, interoperability, portability, security, or scalability of solutions.
*Adheres to various processes including incident management and change management processes.
*Responds to client/stakeholder problems in a timely manner, prioritizing multiple issues based on the severity of the case.
*Updates tickets with clear, concise and detailed documentation, including all communications regarding work, emails, phone calls and service attempts.
*Standardizes, automates and/or streamlines work processes as appropriate to drive consistency in approach and increase efficiency. Identifies proactive approaches to minimize reactive modes. Identifies and diagnoses areas of design, maintenance and/or process improvement.
*Reviews/audits infrastructure, identifies gaps and provides gap analysis.
*Develops, maintains and shares best practices.
*Keeps informed and evaluates the latest industry news, trends, products, services, competitors and relevant existing and emerging technologies.
*2+ years of demonstrated experience troubleshooting PC desktop issues is required.
*MAC and IPAD (Lion and Mountain Lion OS) experience working in large enterprise environments.
*Experience with Windows XP, Win 7, Operating Systems.
*Must be proficient in PC peripherals including but not limited to printers, External storage drives, and PDAS.
*Must be proficient in Microsoft Office products.
*Strong interpersonal, communication skills.
*Basic understanding of network fundamentals.
*Ability to lift and move printers and desktop computers.
*Analytical and problem solving skills.
Nice to have:
*Apple Certified preferred
*Microsoft MCSE preferred