ACME Technologies is revolutionizing the way visitors transact with cultural institutions, aquariums, wineries, breweries and attractions, and the way these organizations interact with commerce software and their vendors.
If you possess excellent phone, writing and customer service skills, have call center experience, consider yourself technically savvy (added plus is technical expertise), and have a flexible schedule, we’d love to visit with you about the possibility of joining our consumer support team.
ACME believes in promoting from within. Our consumer support team is part of ACME’s Client Services Department and is a great place to learn our ACME platform, our company’s culture, and also work with our visitation partners and their customers.
We are seeking a Customer Service Agent who is based in the Phoenix, AZ area and in the Mountain Standard Time zone.
Deliver exemplary customer service skills via phone, email and other support channels:
Answer questions; provide correct information
Sell tickets to tours and events; up-sell memberships or related events
Inform callers of deals and promotions; gently encourage bookings
Work with ACME Agent Leads and Supervisors to ensure delivery of proactive customer service
Gracefully handle changes in policies or processes
Willingness and ability to self-educate on new processes and procedures
Field support tickets/cases
Create or work on open tickets/cases to resolution
Note recurring issues; escalate as necessary to responsible departments (Engineering; Product or Client Services)
Work on and resolve pending cases created by other ACME Agents
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Work from home! The position is one of an independent contractor.
Ability to work independently, positively, honestly, and also as a team player
Willingness to self-initiate tasks
Fluent in oral and written English; second language a plus
Excellent oral, written, and interpersonal communication skills
Computer skills - familiarity with using multiple browsers, multiple tabs, window navigation, & instant messenger tools
Organized and detail-oriented.
Dedicated and dependable work ethic
Curiosity and interest in technology with a willingness to troubleshoot technical issues
Have familiarity and ability to work with the diversity of cultural/socioeconomic background.
Willingness to tackle unfamiliar tasks.
Computer and wired headset are provided for ACME work
Computer must be hard-lined connection to Internet modem (via ethernet)
Strong Internet bandwidth. If not at least 10 down/3 up, an upgrade is needed (this speed change is subject to change at any time). You will be asked to check your internet bandwidth by running a check on speedof.me and send the URL link. This will show your IP address, the date and your upload and download speeds for that given moment.
About ACME Technologies:
ACME Technologies (www.acmeticketing.com) is a full-service SaaS solution for the $60 billion 'recurring events' market in the local activities industry. Our focus turns to cultural institutions such as museums, zoos, aquariums, gardens, wineries, historic properties, attractions, and other destinations where general admissions and program event tickets are sold.
Our enterprise cloud platform significantly improves consumer interactions with a venue, and extends potential revenue by enabling unique product offerings including custom tours, group activities, or bundling of programs. Coupled with easy-to-use, intuitive interfaces for POS, mobile and web, the ACME solution unifies the ticketing process, back office infrastructure, and integrates into third-party cloud systems including CRM, financial and network management.