Posted 2 years ago in Information Technology
1. MUST HAVE Previous technical software support experience
2. Light SQL Experience (1 year)-Joins, select statements-No programming
3. Networking-Windows 2000-2007, Active Directory
4. Hardware/Server experience
5. Remote Access/Terminal Server
6. IIS experience a plus
7. Previous Healthcare a plus
-Candidates must have excellent verbal and written communications skills
-Written service logs are communicated across shift changes
-Must be able to handle issues as there is no escalation past Help Desk
-Will receive calls from multiple clients as well as internal employees in the field
-need to be able to familiarize themselves with multiple support customers as answers/technical issues may be different based on software location.
-support is 24/7/365 on this desk
-MUST be willing to work any and all shifts as rotations involve ENTIRE TEAM regardless of seniority.
*Please note that the 3rd shift is generally worked remotely from home and may include some weekend hours.
* Also client is located downtown and they do not provide parking reimbursement, however they do have local garage parking passes for those on 2nd shift which are rotated accordingly.
only us citizens, gc holders, canadian citizens need apply.
local to Pittsburgh only. In person interviews. Background checks.
please send resume to email@example.com
The A.C.Coy Company is a national technical consulting and recruiting firm with its corporate headquarters located in Pittsburgh, Pennsylvania. The A.C.Coy Team is very proud of the fact that we have been providing outstanding, quality-based staffing services, to both our clients and candidates for over twenty-five (25) years.
At A.C.Coy, we are committed to working with clients to understand their business inside and out and to earn a level of trust that goes beyond the typical client/supplier relationship. We enjoy lasting, ongoing relationships with our clients and consider ourselves a partner in their success.
THE A.C.COY ADVANTAGE
At A.C.Coy, we focus heavily on Quality Relationships with our clients and candidates. As a Partner, we believe in sharing the risks and rewards associated with targeted endeavors, both short and long term. We offer several of our primary quality-based service offerings as incentive differentiators.
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