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general direction of the management team and senior staff, the systems analyst requires a proficient level of experienced analytical and/or programming capabilities, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs within deadlines. The systems analyst may be responsible for the supervision/direction of 3-5 project team members.

Responsibilities

-Evaluate and document client needs/business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes.
-Assist with the design and documentation of system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project based planning documents such as scope documents and client services communication.
-Assure quality of information through business case and application level testing; validate test results to initial business needs.
-Design and document system level, IS operations level, and end user level procedures to support business applications.
-Provide ongoing troubleshooting, support, and maintenance of production applications; including 24/7 on call coverage.
-Work with technical services and the integration team to design, test and deploy appropriate hardware solutions, connectivity requirements and interface solutions.
-Highly motivated to apply process improvement (CMMI) to increase product and service quality to achieve business objectives.
-Provide support as required by Disaster Recovery Plan.
Business Requirements and Process Analysis;
-Identifies and specifies business requirements, resources, and processes for a complex sub-system or major system modification.
-Uses complex analytical tools and methods to analyze and streamline business processes.
-Develops detailed selection evaluation criteria based on identified product requirements. Independently develops business requirements for complex tasks. Has expert knowledge of companies systems and industry solutions.
-Coordinates impact to vendor and client workflow for a new product.
-Coordinates joint application development sessions.
Operations Analysis:
-Independently evaluates and documents operational performance, diagnoses issues/incidents, completes service requests/problem resolution for complex business systems or processes, including performance of integrated ERP systems or enterprise data structures/warehouse.
-Research & analyze complex operational business processes.
-Provide direction to other staff regarding technical solutions to meet business issues, as well as, anticipate impact and propose solutions.

Report Writing:
-Advanced skills using specialized analysis and reporting tools, such as such as SQL Reports, and SQL Queries. Experience with Crystal Reports is a plus.

Systems Analysis:
-Identifies and specifies technical/functional requirements, resources, and processes for a complex sub-syste or major system modification required to meet user requirements.
-Develops detailed vendor selection evaluation criteria based on identified product requirements.
-Full accountability for developing requirements for complex to highly complex processes.
-Creates prototype designs for complex/ significant-risk projects.
-Coordinates joint IT/Business Partner application development sessions.

Systems Integration;
-Designs large scale, complex specifications and works with multiple users in modifying systems processing, data structures, or designing new systems.

Project Management :
-Works with project manager to develop realistic work estimates, financial budgets, and project schedules.
-Assists and mentors others involved with project planning and execution. Measures progress toward goals and revises work plan accordingly.
-Reviews project deliverables for accuracy and provides assistance and mentoring to others.
-Proactively apprises management of issues effecting project status and offer solutions to solve the issues.

Basic Qualifications:
-Proficiently applies IT methods, professional knowledge, and standards and practices
Intuitively grasps familiar, stable system performance situations
-Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response
-Recognizes subtle problems with system design or performance and acts appropriately to improve the condition, seeking validation of actions in advance as appropriate
-Effective in relationships with business partners, professional peers, and other team members
-Coaches less experienced IT professionals

Must Haves:
-SQL Queries, SQL Reports, SQL Scripting
-SQL Management Studio
-Networking background (client/server).
-Customer support.

Nice to Have:
-Crystal Reports
-KCS-Knowledge Center Support
-ITILv3 (Frameworks +ITIL)
-HDI Support Center incl. KPI's and best practices

About Accoy:

The A.C.Coy Company is a national technical consulting and recruiting firm with its corporate headquarters located in Pittsburgh, Pennsylvania. The A.C.Coy Team is very proud of the fact that we have been providing outstanding, quality-based staffing services, to both our clients and candidates for over twenty-five (25) years.


At A.C.Coy, we are committed to working with clients to understand their business inside and out and to earn a level of trust that goes beyond the typical client/supplier relationship. We enjoy lasting, ongoing relationships with our clients and consider ourselves a partner in their success.


THE A.C.COY ADVANTAGE
At A.C.Coy, we focus heavily on Quality Relationships with our clients and candidates. As a Partner, we believe in sharing the risks and rewards associated with targeted endeavors, both short and long term. We offer several of our primary quality-based service offerings as incentive differentiators.

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