Must be living presently in the United STates. No h1 bs. Must be US Citizen, GC Holder, Canadian Cit or EAD to GC holder..
salary: $ 52000

this is a 13 week contract to hire position.


The Implementation Engineer is responsible for the on-site installation and training of client solutions. As a member of the implementation team headed by the Implementation Manager for assigned projects, the Engineer works independently to install, service and train customers on client solutions.


· Installing client solutions at customer sites, which include setting up hardware, loading and testing software, connecting the equipment to the network, and configuring the customer's telephony environment

· Working closely with the user departments and IT department on such issues as setup specifications, hardware troubleshooting and repair, networking, interfacing with HL7, phone lines, pagers and Dialogic cards.

· Training user groups on use of the products

· Performing service work

· Maintaining a high level of customer satisfaction

· Solving technical issues

· Communicating timely

· Status updates to Implementation Manager during the installation

· Any open issues to Implementation Manager and Technical Support at the conclusion of on-site work

· Participating in weekly customer conference calls with Implementation Manager and customer.

· Providing feedback to Team Leader for

· bugs and product enhancements

· process improvements

· documentation improvements

· Conducting post-installation training to improve customer’s knowledge and use of the solution

· Completing customer readiness checklist

· Obtaining acceptance certificates upon project completion

· Contributing to a positive and team oriented work environment

· Training other employees


· MCITP (SQL or Server Admin), CompTIA, A+ or BS/BA/equivalent experience in computer discipline

· 2+ years experience in technology field

· Microsoft SQL Server 2005/2008

· MCDBA a plus

· In-depth expertise in hardware and software that provides foundation to quickly learn & understand proprietary software products and technical architecture

· Service Center Operations experience strongly preferred

· Knowledge of the healthcare industry and/or IVR telephony software (including VoIP)

· Effective communications skills, presentation skills, and writing ability

· Prior training experience

· High degree of reliability

· Assertive, self-motivated and proactive

· Ability to multi-task and effectively prioritize assignments

· Demonstrated focus on customer service

· Valid driver’s license along with proper insurances


  Please send resume to

About Accoy:

The A.C.Coy Company is a national technical consulting and recruiting firm with its corporate headquarters located in Pittsburgh, Pennsylvania. The A.C.Coy Team is very proud of the fact that we have been providing outstanding, quality-based staffing services, to both our clients and candidates for over twenty-five (25) years.

At A.C.Coy, we are committed to working with clients to understand their business inside and out and to earn a level of trust that goes beyond the typical client/supplier relationship. We enjoy lasting, ongoing relationships with our clients and consider ourselves a partner in their success.

At A.C.Coy, we focus heavily on Quality Relationships with our clients and candidates. As a Partner, we believe in sharing the risks and rewards associated with targeted endeavors, both short and long term. We offer several of our primary quality-based service offerings as incentive differentiators.

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