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Desktop Support Technician

AboutWeb in Hanover, MD, USA

Are you passionate about technology? Join our growing team! AboutWeb, an award-winning IT solutions company, has been providing excellence in product development, application design, and cybersecurity solutions, since 1998. We are a diverse blend of engineers, developers, and cybersecurity professionals, providing cutting-edge solutions to real-world issues and solving problems for clients.

We are currently looking for a Desktop Support Position with TS/SCI Poly to join our team for a government client based in Herndon, VA.

Client has established a leading brand that focuses on network security and proactive management solutions as a chosen provider of IT services and consulting. We provide the executive level, white-glove support. Therefore, applicants need to multi-task duties and prioritize according to client needs and schedules. Highly qualified candidates will be self-starters, highly motivated and eager to contribute to the well being of the organization while operating in a fast-paced environment.

Client is seeking a highly-qualified candidate to perform Help Desk Technician support for our clients while working directly with our existing clients. The Help Desk Technician will all request directly provided by our client.

**Applicants must hold an active TS/SCI Security Clearance and Security + certificate to be considered
Position Requirements:
  • Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, local network, the Internet and new computer technology in a call center environment; communicates solutions to end-users.
  • Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software.
  • 1- 2 years Xacta experience
  • Delivers, tags, set up, and assists in the configuration of end-user PC desktop hardware, software, and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
  • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC equipment and peripherals that are not covered by third-party vendor maintenance agreements.

Employees will be expected to interact with clients on a daily basis in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also needed.

This is a full-time, salaried position.
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.

If you are interested in applying for this job, or if you know someone who is (we offer referral bonuses), please get in touch with us at info@aboutweb[dot]com.
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Posted date: 19 days ago

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