“Abacus works you through the process every step of the way. Weekly pay.”
The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via company gateways. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).
All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via company operational systems.
• Provide impeccable customer service • Coordination of all aspects of the arrival (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.) • Scheduling of pick-ups daily • Responsible for rating shipments correctly per the SOP • Mandatory daily correspondence with overseas offices • Work closely with other departments to deliver high level of service to customers • Perform other duties as assigned
Your Skills and Experiences:
• In depth knowledge of import procedures • Ability to work with demanding deadlines • Excellent communication skills, both verbal and written • Solid knowledge of domestic and international geography including countries, major cities • Ability to establish priorities and accomplish multiple tasks • Must be detail oriented, thorough, and accurate and have the ability to efficiently solve problems • Proven analytical and problem solving skills
Abacus Staffing a leading provider of comprehensive employment/placement solutions is seeking market talent. We offer meaningful and long-term employment opportunities, competitive pay structure and outstanding customer service to a workforce of more than 20,000, nationally.