Sorry, this job was closed 4 months ago.

Client Service Liaison

a360inc in Dallas, TX, USA

Job Overview:

The primary purpose of this role is to work closely with clients by building strong professional and trusting relationships and achieve client satisfaction with the organization's product/service.

Duties and Responsibilities:

A client services liaison will provide product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency.

Knowledge, Skills and Abilities:

  • Professional, positive attitude while exercising patience with clients
  • Creative problem-solving capabilities
  • Reliable, organized and attentive to detail
  • Customer Service focused
  • Ability to prioritize and manage multiple tasks
  • Excellent written and verbal communication skills
  • Proficient computer and internet skills including the Microsoft Office Suite of applications
  • Excellent time management and prioritization skills including ability to meet deadlines, work under pressure, and resolve specific problems within stated deadlines
  • Knowledge of industry concepts an asset.
  • Establish effective working relationships at all levels of the organization, possess the ability to manage upward and downward.
  • Analytical, detail-oriented, flexible, and decisive
  • Strong level of influence and negotiation skills
  • Strong skills to obtain answers with guidance
  • Able to exercise effective judgment, sensitivity and creativity to changing needs and situations
  • Attract potential customers by answering product and service questions

Training and Experience:

  • Prior customer service experience preferred
  • Title industry and/or customer service knowledge preferred
  • Good understanding of Microsoft Office suite
  • Excellent communication skills, both verbal and written

Conditions of Work:

  • Able to sit or stand for long periods of time
  • Manage a large amount of incoming emails/phone calls
  • Able to work at a computer for long periods of time

Job Posted by ApplicantPro

Posted date: 4 months ago

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