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Summary of Essential Functions:

The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fosters customer retention, and promotes outstanding associate/doctor satisfaction.

The essential functions, expected outcomes and results of this position include the following:

  • Drive profitable store sales by fostering a retail selling culture by practicing through role-playing, and using effective retail sales skills
  • Develops professional business relationships with other Associates and Doctor
  • Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, to include but not limited to the following:
  • Utilizing optical prescription, evaluates prescription in conjunction with customer's visual requirements
  • Recommends specific lenses, lens coatings and frames to suit customer needs
  • Assists customers in the selection of frames and coordinates frames with optical measurements and prescription;
  • measurements of bridge and eyesize, temple length, vertex distance, pupillary distance and optical centers using appropriate tools
  • Ensures high quality through accurate measurements, correct pricing, and realistic delivery time quotes
  • Maximize Managed Vision Care relationships and sales opportunities as measured by:
  • Effective plan administration and local service
  • Improvements in average transaction
  • Locally initiated plans
  • Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives
  • Ensure positive and productive host relationships through Host participation, support, and satisfaction
  • Other duties as assigned by Optical Manager and other Associates

Position requirements include:

  • Ability to sell through use of sales skills and accountability for sales results
  • Experience and results with a retail or customer service establishment
  • Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships
  • Success in store merchandising and attention to detail
  • State licensure or certification by a nationally-recognized opticianary association as an optician
  • Minimum of 3-5 years experience in related field
  • Experience with personal computers preferred

The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.

About Sears Optical:

Sears has been a brand name since the 1890s that is! The secret ingredients of success at Sears Optical are associates who are energetic and competitive with great communication skills! Sears Optical has a deep understanding of customers needs. With 975 Sears Optical locations across North America, our team members are in major cities across North America! Sears is a proud part of the Luxottica Retail family.

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