... development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all ... You'll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers ...
26 Launchdarkly Product Development Jobs Hiring Near You
... development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all ... You'll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers ...
... development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all ... You'll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers ...
... development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all ... You'll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers ...
... LaunchDarkly's SaaS products. You will also manage a variety of vendor, channel, and partnership ... Slow, inefficient development cycles, costly outages, and fragmented customer experiences are ...
... LaunchDarkly's SaaS products. You will also manage a variety of vendor, channel, and partnership ... Slow, inefficient development cycles, costly outages, and fragmented customer experiences are ...
Product Marketing Manager
$157K/yr
LaunchDarkly is looking for a Product Marketing Manager to help translate our market narrative into ... Slow, inefficient development cycles, costly outages, and fragmented customer experiences are ...
Product Marketing Manager
$157K/yr
LaunchDarkly is looking for a Product Marketing Manager to help translate our market narrative into ... Slow, inefficient development cycles, costly outages, and fragmented customer experiences are ...
Solutions Architect, AI
$64.50 - $85/hr
Solutions Architects at LaunchDarkly are the core of our elite Professional Services organization ... As a Solutions Architect, you won't just implement a product-you'll drive organizational change.
Solutions Architect, AI
$64.50 - $85/hr
Solutions Architects at LaunchDarkly are the core of our elite Professional Services organization ... As a Solutions Architect, you won't just implement a product-you'll drive organizational change.
LaunchDarkly's AgentControl team is on a mission to manage the complete software development lifecycle for shipping agents to production, from configuring to benchmarking to observing and beyond.
LaunchDarkly's AgentControl team is on a mission to manage the complete software development lifecycle for shipping agents to production, from configuring to benchmarking to observing and beyond.
LaunchDarkly is critical infrastructure. Our security team keeps it safe for the global systems ... Work with product and infrastructure delivery teams on engineering projects related to GRC ...
LaunchDarkly is critical infrastructure. Our security team keeps it safe for the global systems ... Work with product and infrastructure delivery teams on engineering projects related to GRC ...
LaunchDarkly is specifically looking for product oriented, customer focused, sales-oriented ... Slow, inefficient development cycles, costly outages, and fragmented customer experiences are ...
LaunchDarkly is specifically looking for product oriented, customer focused, sales-oriented ... Slow, inefficient development cycles, costly outages, and fragmented customer experiences are ...
LaunchDarkly's AI Configs team is on a mission to manage the complete software development ... Have an active voice in shaping both technology and product decisions Qualifications:
LaunchDarkly's AI Configs team is on a mission to manage the complete software development ... Have an active voice in shaping both technology and product decisions Qualifications:
LaunchDarkly is looking for an experienced Staff Engineer to play a key role in shaping the future ... Stay at the forefront of development trends, observability, and data-driven product evolution ...
LaunchDarkly is looking for an experienced Staff Engineer to play a key role in shaping the future ... Stay at the forefront of development trends, observability, and data-driven product evolution ...
Team Leadership and Development: Recruit, lead, and develop a high-performing team of CSMs. Provide ... LaunchDarkly is a startup environment, and everyone stays close to customers - one of our core ...
Team Leadership and Development: Recruit, lead, and develop a high-performing team of CSMs. Provide ... LaunchDarkly is a startup environment, and everyone stays close to customers - one of our core ...
You are enthusiastic about continuous learning and personal development at LaunchDarkly ... Experience selling DevOps products or a strong technical understanding of developer workflows and ...
You are enthusiastic about continuous learning and personal development at LaunchDarkly ... Experience selling DevOps products or a strong technical understanding of developer workflows and ...
Strategic Account Executive - West & Central
$262K - $361K/yr
You are enthusiastic about continuous learning and personal development at LaunchDarkly ... Developers can target product experiences to any customer segment and maximize the business impact ...
Strategic Account Executive - West & Central
$262K - $361K/yr
You are enthusiastic about continuous learning and personal development at LaunchDarkly ... Developers can target product experiences to any customer segment and maximize the business impact ...
LaunchDarkly is looking for a Full Stack Engineer to join the Guardian Monitoring team. Guardian is ... Collaborate cross-functionally with product managers, designers, and engineers across Guardian and ...
LaunchDarkly is looking for a Full Stack Engineer to join the Guardian Monitoring team. Guardian is ... Collaborate cross-functionally with product managers, designers, and engineers across Guardian and ...
We are looking for a talented Staff Solutions Engineer at LaunchDarkly -- you will be a trusted ... Liaise between customers and internal Product and Engineering teams to relay feedback and influence ...
We are looking for a talented Staff Solutions Engineer at LaunchDarkly -- you will be a trusted ... Liaise between customers and internal Product and Engineering teams to relay feedback and influence ...
Senior Solutions Engineer - West
$56.50 - $73/hr
We are looking for a talented Senior Solutions Engineer at LaunchDarkly. You will be a trusted ... Liaise between customers and internal Product and Engineering teams to relay feedback and influence ...
Senior Solutions Engineer - West
$56.50 - $73/hr
We are looking for a talented Senior Solutions Engineer at LaunchDarkly. You will be a trusted ... Liaise between customers and internal Product and Engineering teams to relay feedback and influence ...
LaunchDarkly is looking for a Head of Partner Marketing to help build and scale a high-impact ... You'll work closely with our partnerships team, demand marketing, and product. This role is for ...
LaunchDarkly is looking for a Head of Partner Marketing to help build and scale a high-impact ... You'll work closely with our partnerships team, demand marketing, and product. This role is for ...
Infrastructure Engineer
$110K - $144K/yr
Software powers the world, and LaunchDarkly empowers all teams to deliver and control the best ... Collaborate with product engineering teams to understand their infrastructure needs and reduce ...
Infrastructure Engineer
$110K - $144K/yr
Software powers the world, and LaunchDarkly empowers all teams to deliver and control the best ... Collaborate with product engineering teams to understand their infrastructure needs and reduce ...
Our Experimentation product enables customers to run A/B tests, measure the impact of feature ... LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay ...
Our Experimentation product enables customers to run A/B tests, measure the impact of feature ... LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay ...
Familiarity with LaunchDarkly's feature flagging or Observability product is a plus Pay: Target pay ... Slow, inefficient development cycles, costly outages, and fragmented customer experiences are ...
Familiarity with LaunchDarkly's feature flagging or Observability product is a plus Pay: Target pay ... Slow, inefficient development cycles, costly outages, and fragmented customer experiences are ...
LaunchDarkly Jobs Information
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Full-time
Medical, Dental, Vision
Posted 12 hours ago
Job description
About the Job:
The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year-over-year growth.
Responsibilities:
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.
Do you need a disability accommodation?
Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts.Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links-visit Careers | LaunchDarkly directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.
The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year-over-year growth.
Responsibilities:
- Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer's adoption on an ongoing basis.
- Risk Identification and Mitigation: You'll work to proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction. You'll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success.
- Technical Guidance: You'll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.
- Prescriptively Sell: You will maintain a pulse on how our customers are tracking against their key goals and outcomes, identifying opportunities for customers to purchase additional products, services, and adopt new features needed for them to maximize the value of our solution.
- Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase.
- Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers' organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you're able to leverage success metrics & value driven insights to gain sponsorship at an Executive level.
- Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts
- 5+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
- Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team.
- Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
- Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline.
- Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred.
- Experience with both proactive and reactive customer success motions.
- We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how.
- Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision.
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
- Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,000 - $235,000**
- Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,000 - $211,000**
- Zone 3: All other US locations - $145,000 - $200,000**
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.
Do you need a disability accommodation?
Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts.Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links-visit Careers | LaunchDarkly directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.
About LaunchDarkly
Sourced by ZipRecruiter
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
Oakland, CA, US
Year founded
2014