Title: Desktop Support Technician
Location: 5165 W Sunset Rd, Las Vegas NV - M-F 8-5
Pay Rate: $22-$26/HR on W2
JD:
Overview
The Level 2 Desktop Support Technician provides advanced technical support for end users, ensuring desktops, laptops, mobile devices, and peripheral equipment function optimally. This role handles escalations from Level 1 support, resolves complex technical issues, and assists with system deployments, configurations, and upgrades. The technician works closely with IT teams to maintain a stable and secure computing environment.
Key Responsibilities
•Provide advanced desktop support for Windows, macOS, and mobile devices (iOS/Android)
• Troubleshoot and resolve escalated hardware and software issues (desktops, laptops, printers, peripherals, phones, tablets)
• Perform system upgrades, migrations, and deployments (imaging, hardware swaps, OS installations)
• Configure and support end-user applications, including Microsoft 365, Teams, and other enterprise tools
• Assist with printer setup, driver installation, and network printing
• Escalate unresolved issues to Level 3 or specialized IT teams when necessary
• Document incidents, solutions, and processes within the ticketing system (ServiceNow, Footprints, TrackIt, etc.)
• Ensure compliance with IT policies, security standards, and data protection practices
Qualifications & Skills
• 3–5 years of IT support experience, preferably in a Level 2 or equivalent role
• Strong knowledge of Windows operating systems (Windows 10/11), with familiarity in macOS and mobile platforms
• Familiarity with enterprise ticketing systems (ServiceNow, TrackIt, Footprints, etc.)
• Solid understanding of hardware components, troubleshooting, and break/fix procedures
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VLANs, switch port activation)
• Excellent communication skills and ability to explain technical concepts in user-friendly terms
• Strong customer service mindset, with experience supporting executives or healthcare staff a plus
• Certifications such as CompTIA A+, or Microsoft certifications preferred
Kindly share your resume with answers:
Q1: how many years of Desktop support Exp level 2 you have
Q3: For submission; kindly share MM/DD of Birth (no year)