eTeam

Job Summary:
NiSource US is seeking a Salesforce Developer/Architect to oversee the work by third-party development teams on the end-to-end Client solution delivery for a Customer Contact Management workstream. The role involves designing, configuring, and integrating Client applications while ensuring adherence to security and compliance requirements, as well as facilitating communication across workstreams.
Responsibilities:
• Oversee the work by third-party development teams on the end-to-end Client solution delivery for a Customer Contact Management (CCM) workstream. This work will include Client Marketing Cloud, Client Energy and Utilities Cloud, Client Data Cloud/Data 360, and associated Client products.
• Oversee the design, configuration, customization, and integration of Client applications to meet business requirements. This will be done in conjunction with both NiSource and third-party teams.
• Guide unit, SIT, UAT, regression, and performance testing for Client components, ensuring test cases and results are documented in tools such as Jira and qTest.
• Coordinate with vendors and third-party service providers to ensure timely delivery and integration of Client solutions (including but not limited to installation and configuration activities).
• Assist in managing deployment, cutover, and hyper care activities, including knowledge transfer to and mentoring of NiSource operational teams and managed service providers.
• Ensure Client security roles, access models, and compliance requirements are designed, implemented, and tested in alignment with NiSource policies and per industry-standard Client practices.
• Drive adherence to Client-standard DevSecOps practices including automated CI/CD pipelines, code scanning, unit test coverage, and static/dynamic security analysis for Client code and configurations.
• Facilitate communication and collaboration across workstreams to ensure Client solutions integrate effectively (for example, with identity and access management systems).
• Support change management, training, and adoption activities related to Client solutions in partnership with people enablement teams.
• Establish industry-standard Client monitoring (including but not limited to the oversight of errors, performance degradation, abnormal use, etc.).
• Participate in program governance, status reporting, risk management, and issue resolution related to Client delivery.
Qualifications:
Required:
• Minimum 7 years of experience in Client solution delivery, including design, configuration, development, and integration activities.
• Proven experience with Client implementations in complex, multi-vendor enterprise environments.
• Strong knowledge of Client Sales Cloud, Marketing Cloud, Service Cloud, Client Data Cloud/Data 360, Lightning Platform, Apex development, and related Client products.
• Experience with integration technologies including MuleSoft, RESTful APIs, and middleware platforms.
• Familiarity with DevSecOps tools and practices, including CI/CD pipelines, automated testing frameworks, and code quality tools.
• Solid understanding of Client security models, role-based access control, and related compliance requirements.
• Experience with Client testing activities including unit testing, SIT, UAT, regression, and performance testing.
• Strong communication and organizational skills with the ability to coordinate across team boundaries.
• Experience with Jira, qTest, other Agile project management and test management tools, or similar technical stacks.
Preferred:
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Client certifications such as Certified Administrator, Platform Developer I/II, Sales Cloud Consultant, Technical Architect, etc.
• Experience in utility or energy industry digital transformation programs.
• Knowledge of the integration of non-Client products with Client (SAP, MuleSoft, API architectures, contact center solutions, etc.).
• Experience with AI-powered Client tools such as Einstein.
• Understanding of regulatory and compliance requirements relevant to utilities and customer data privacy.
• Experience with enterprise data migration and master data management in Client environments.
• Knowledge of people enablement and change management practices related to Client adoption.
Company:
eTeam is a staffing agency that also provides payrolling services. Founded in 1999, the company is headquartered in Somerset, USA, with a team of 501-1000 employees. The company is currently Late Stage.