Alertus Technologies is a leader in mass notification, dedicated to protecting people from harm with customizable and scalable solutions. They are seeking a motivated Technical Support Specialist to ...
54 Alertus Technologies Desktop Support Jobs Hiring Near You
Alertus Technologies is a leader in mass notification, dedicated to protecting people from harm with customizable and scalable solutions. They are seeking a motivated Technical Support Specialist to ...
... Alertus Technologies' emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical ...
Quick apply
... Alertus Technologies' emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical ...
Product Specialist
$47K - $64K/yr
... Alertus Technologies' emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical ...
Product Specialist
$47K - $64K/yr
... Alertus Technologies' emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical ...
Product Specialist
Baltimore, MD · On-site
$47K - $64K/yr
... Alertus Technologies' emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical ...
Product Specialist
Baltimore, MD · On-site
$47K - $64K/yr
... Alertus Technologies' emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical ...
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Quick apply
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Alertus Technologies is a leader in mass notification dedicated to protecting people from harm ... support site • Ability to work effectively in a team environment and communicate clearly with ...
Alertus Technologies is a leader in mass notification dedicated to protecting people from harm ... support site • Ability to work effectively in a team environment and communicate clearly with ...
Technical Support Specialist
$21.74 - $26.27/hr
Bachelor's Degree in Information Technology, Computer Science, or related field * 0-2 years experience in a Technical Support positon * Net+, Security+, or similar certification is a plus Alertus ...
Technical Support Specialist
$21.74 - $26.27/hr
Bachelor's Degree in Information Technology, Computer Science, or related field * 0-2 years experience in a Technical Support positon * Net+, Security+, or similar certification is a plus Alertus ...
Bachelor's Degree in Information Technology, Computer Science, or related field * 0-2 years experience in a Technical Support positon * Net+, Security+, or similar certification is a plus Alertus ...
Quick apply
Bachelor's Degree in Information Technology, Computer Science, or related field * 0-2 years experience in a Technical Support positon * Net+, Security+, or similar certification is a plus Alertus ...
Program Description You will join as a Technical Product Specialist through our Alertus Tech Forge ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Quick apply
Program Description You will join as a Technical Product Specialist through our Alertus Tech Forge ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Technical Support Specialist
Baltimore, MD · On-site
$21.74 - $26.27/hr
Bachelor's Degree in Information Technology, Computer Science, or related field * 0-2 years experience in a Technical Support positon * Net+, Security+, or similar certification is a plus Alertus ...
Technical Support Specialist
Baltimore, MD · On-site
$21.74 - $26.27/hr
Bachelor's Degree in Information Technology, Computer Science, or related field * 0-2 years experience in a Technical Support positon * Net+, Security+, or similar certification is a plus Alertus ...
Technical Support Analyst II
Baltimore, MD · On-site
$64K - $80K/yr
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Technical Support Analyst II
Baltimore, MD · On-site
$64K - $80K/yr
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Technical Support Analyst II
Baltimore, MD · On-site
$64K - $80K/yr
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Technical Support Analyst II
Baltimore, MD · On-site
$64K - $80K/yr
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Sales Development Representative
Baltimore, MD · On-site
$21 - $24.97/hr
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Sales Development Representative
Baltimore, MD · On-site
$21 - $24.97/hr
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Implementations Manager
Baltimore, MD · On-site
$60K - $84K/yr
A genuine curiosity for new and emerging technologies * A strategic, innovative mindset Education ... ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support ...
Implementations Manager
Baltimore, MD · On-site
$60K - $84K/yr
A genuine curiosity for new and emerging technologies * A strategic, innovative mindset Education ... ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support ...
Technical Product Specialist
Baltimore, MD · On-site
$45K - $65K/yr
Program Description You will join as a Technical Product Specialist through our Alertus Tech Forge ... Technical Support - Provide advanced troubleshooting and technical assistance to clients, resolving ...
Technical Product Specialist
Baltimore, MD · On-site
$45K - $65K/yr
Program Description You will join as a Technical Product Specialist through our Alertus Tech Forge ... Technical Support - Provide advanced troubleshooting and technical assistance to clients, resolving ...
Support documentation, reporting, and customer onboarding materials Required Skills: * Strong ... Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ...
Quick apply
Support documentation, reporting, and customer onboarding materials Required Skills: * Strong ... Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ...
Sales Development Representative
Baltimore, MD · On-site
$21 - $24.97/hr
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Sales Development Representative
Baltimore, MD · On-site
$21 - $24.97/hr
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Hardware Engineer
Baltimore, MD · On-site
$83K - $109K/yr
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Hardware Engineer
Baltimore, MD · On-site
$83K - $109K/yr
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Director of New Markets & Industry Relations
Baltimore, MD · On-site
$110K - $150K/yr
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Director of New Markets & Industry Relations
Baltimore, MD · On-site
$110K - $150K/yr
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Quick apply
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Alertus Technologies Jobs Information
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Job description
Job Summary:
Alertus Technologies is a leader in mass notification, dedicated to protecting people from harm with customizable and scalable solutions. They are seeking a motivated Technical Support Specialist to ensure customers' Alertus systems are fully operational by providing technical support and exceptional customer service.
Responsibilities:
• Troubleshoot both Alertus hardware and software solutions with the customer to resolve technical roadblocks
• Provide exceptional customer service via phone, email, and screen share tools
• Collaborate with Technical Support Leadership team to identify, diagnose, and resolve any software or hardware faults, escalating to Product Development when needed
• Prioritize support requests in our Salesforce ticketing system based on set levels of immediacy
• Provide guidance to customers on installing Alertus solutions
• Collect and analyze detailed information to categorize and document requests
• Proactively analyze recurring issues and create innovative solutions
• Create Knowledge Base articles based on case information to provide ours customer and internal staff with recommended steps to decrease the time to resolution
• Research open issues thoroughly and quickly address those issues toward an accurate resolution
• Other duties as assigned
Qualifications:
Required:
• Strong problem-solving and analytical skills
• Excellent communication & interpersonal skills
• Familiarity with hardware, software, & network technologies
• Ability to work independently & as part of a team
• Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc.
• Strong customer service mindset
• Basic understanding of core networking concepts such as DNS, DHCP, HTTP(S), and TLS
• Ability to multitask & prioritize workload in a fast-paced, ever changing environment
• Basic knowledge of IT security principles and policies that impact network environments
• Experience in troubleshooting Windows systems
• Ability to travel on occasion
• Bachelor’s Degree in Information Technology, Computer Science, or related field
• 0-2 years experience in a Technical Support position
Preferred:
• Understanding of Windows, Linux and MacOS Administration
• Ability to develop expertise in application support involving REST and API integrations
• Familiarity with Windows Workstation Deployment and Administration
• Experience with supporting web applications
• Net+, Security+, or similar certification is a plus
Company:
Alertus Technologies has engineered innovative emergency alert systems for schools, colleges, corporations, medical centers, etc. Founded in 2002, the company is headquartered in Baltimore, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Alertus Technologies is a leader in mass notification, dedicated to protecting people from harm with customizable and scalable solutions. They are seeking a motivated Technical Support Specialist to ensure customers' Alertus systems are fully operational by providing technical support and exceptional customer service.
Responsibilities:
• Troubleshoot both Alertus hardware and software solutions with the customer to resolve technical roadblocks
• Provide exceptional customer service via phone, email, and screen share tools
• Collaborate with Technical Support Leadership team to identify, diagnose, and resolve any software or hardware faults, escalating to Product Development when needed
• Prioritize support requests in our Salesforce ticketing system based on set levels of immediacy
• Provide guidance to customers on installing Alertus solutions
• Collect and analyze detailed information to categorize and document requests
• Proactively analyze recurring issues and create innovative solutions
• Create Knowledge Base articles based on case information to provide ours customer and internal staff with recommended steps to decrease the time to resolution
• Research open issues thoroughly and quickly address those issues toward an accurate resolution
• Other duties as assigned
Qualifications:
Required:
• Strong problem-solving and analytical skills
• Excellent communication & interpersonal skills
• Familiarity with hardware, software, & network technologies
• Ability to work independently & as part of a team
• Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc.
• Strong customer service mindset
• Basic understanding of core networking concepts such as DNS, DHCP, HTTP(S), and TLS
• Ability to multitask & prioritize workload in a fast-paced, ever changing environment
• Basic knowledge of IT security principles and policies that impact network environments
• Experience in troubleshooting Windows systems
• Ability to travel on occasion
• Bachelor’s Degree in Information Technology, Computer Science, or related field
• 0-2 years experience in a Technical Support position
Preferred:
• Understanding of Windows, Linux and MacOS Administration
• Ability to develop expertise in application support involving REST and API integrations
• Familiarity with Windows Workstation Deployment and Administration
• Experience with supporting web applications
• Net+, Security+, or similar certification is a plus
Company:
Alertus Technologies has engineered innovative emergency alert systems for schools, colleges, corporations, medical centers, etc. Founded in 2002, the company is headquartered in Baltimore, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Alertus Technologies
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Beltsville, MD, US
Year founded
2002