Tier 2 - Help Desk Responsibilities:
Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting. Ability to efficiently manage and prioritize a workload of assigned tickets. * Ability to communicate effectively with peers and leadership in a team-focused environment.
Ability to seamlessly transition from daily operations to project actions and vice-versa. Ability to received and accurately follow guidance and SOP's provided by contract and government leadership. * Ability to adapt to new situations and policies in the ever-developing technical world.
Ability to operate a wide variety of system components to include hardware, software and mass storage technology. Ability to operate, under supervision, communications-computer systems and install, implement and maintain and tune operating systems, disk and take management systems, and computer operations automation software. * Requires local travel using personal vehicle, company van, cart or other motorized vehicle.
Required Qualifications: One (1) year of relevant experience. Active Secret clearance with IT-II sensitivity. One of the following active IAT II or III certifications: Security+ CE CASP+ CE CCNA Security CySA+ GICSP GSEC SSCP CCNP Security CISA CISSP (or Associate) GCED GCIH DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 * Must have the following: valid state driver's license, personal vehicle and proof of insurance