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Alleviate Health - Account Manager - Healthcare AI

Alleviate Health - Account Manager - Healthcare AI

Cube Management

San Francisco, CA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Account Manager – Healthcare AI | SF | $140K–$160K + Equity - 27777753

We're partnering with a fast-growing, Andreessen Horowitz-backed healthcare AI company that is fundamentally reshaping how clinical trials recruit patients — one of the most critical and chronically broken bottlenecks in drug development. With a 92%+ commercial win rate, 7 of the top 15 research site networks already as customers, and organic pipeline growth fueled entirely by word-of-mouth, this company is building something rare: a product their customers genuinely love.

They're now looking for their first dedicated Account Manager — someone ready to own the entire post-sale motion and help define what world-class customer success looks like at a company on a hypergrowth trajectory.

The Opportunity

This is not a role where you inherit someone else's playbook. You'll build it. As the Account Manager, you'll be the primary relationship owner for some of the largest clinical research site networks in the country — working directly with C-suite and VP-level executives — and you'll have full commercial ownership from day one.

The company's AI-powered SMS and Voice agents have been battle-tested across 500K+ patient interactions, 190+ sites, and 300+ clinical trials, delivering the highest patient conversion rates on the market. Your job is to make sure customers realize that value — and expand it.

What You'll Own

  • Retention & Expansion across the full customer book, managing relationships with CEOs, COOs, and CROs at leading research site networks
  • Quarterly Business Reviews grounded in real performance data — study volume, screen-fail rates, ROI against contract terms
  • Revenue Growth through new study onboarding, additional site expansions, and adoption of new AI voice and SMS products
  • Contract Negotiations — renewals, amendments, and pricing discussions with senior stakeholders
  • Voice of the Customer — synthesizing feedback into structured product input that shapes the roadmap

Why This Role Stands Out

Backed by the best — Andreessen Horowitz, Jack Altman, and the Co-Founder of Flatiron Health (the largest pharma tech exit of all time)

Real commercial traction — largest live contract worth $450K+ annually; pipeline growing entirely from customer referrals

Mission that matters — clinical trial delays cost the industry $600K–$8M per day; this company is solving it

High ownership, high impact — you're not a cog in a machine. You're defining how account management works at a company solving a $100B+ industry problem

Exceptional compensation — $140K–$160K base + 0.1–0.3% equity at a Series A company with serious momentum

What We're Looking For

Experience & Seniority

  • 2–8 years of B2B account management or post-sale experience, with at least 1–2+ years of direct commercial ownership — including retention and expansion quotas (NRR, GRR, expansion ARR)
  • Background at a healthcare technology company — think Headway, Tennr, Latent Health, Tandem, AI Growth Therapy, or similar seed-to-Series B health tech startups
  • Proven experience selling into or managing SMB healthcare accounts — clinics, research sites, or health systems (not pharma/biotech enterprise)
  • Track record of managing executive relationships (CEO, COO, VP-level) with a defined book of business and measurable results — be prepared to cite specific dollar amounts retained and expanded
  • Experience operating without a pre-built playbook — you've built processes from scratch and thrived in ambiguity

Hard Skills

  • Has personally owned upsell and expansion metrics — NRR, GRR, expansion ARR
  • Can speak concretely to dollar amounts retained and expanded in prior roles
  • Comfortable leading data-driven business reviews with senior stakeholders

Education

  • Bachelor's degree from a top-25 university preferred — though strong experience will always speak louder than credentials

High Agency Profile

  • Energized by early-stage environments where the structure doesn't yet exist
  • You don't wait for a process to be handed to you — you build it, test it, and iterate

This Role Is NOT For You If...

???? You've been in a pure CSM or support role without retention/expansion quota ownership

???? Your background is exclusively in large pharma, biotech, or enterprise healthcare (e.g., Regeneron, J&J) — the SMB motion here is fundamentally different

???? You've never had direct commercial accountability for a book of business

Compensation & Details

???? Base Salary

$140,000 – $160,000

???? Equity

0.1% – 0.3%

???? Location

San Francisco, CA (on-site, 5 days/week)

???? Education

Top-25 university preferred; not required

???? Team Size

~8 people

???? Stage

Seed / Series A, $4.3M raised

Ready to Apply?

If you're an account manager with a healthcare tech background who thrives in high-ownership environments and wants to be part of something genuinely transformative, we want to hear from you.

???? Send your resume to: cube10@cubemanagement.com

Please include a brief note on your healthcare technology experience, the book of business you've managed, and specific retention/expansion metrics you've owned. Qualified candidates will be contacted promptly.

This search is being conducted by Cube Management on behalf of our client. The company name will be shared with shortlisted candidates.