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User Support Associate (Part-Time)

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WayUp

WayUp

User Support Associate (Part-Time)

Remote
Part Time
Paid
  • Responsibilities

    Our users mean everything to us. We are looking for someone who can lead the charge to make sure that every person who interacts with WayUp ends up happy. As a user support associate, you will be the face of WayUp to all of our users, answering questions and helping out everyone to have the best experience possible. This is a perfect opportunity for someone looking for remote work with flexible hours. We're looking for someone that can commit 3 hours per day, but you’ll be able to set your own hours.

    Specifically, you will:

    • Respond to emails and social media messages from users who need help using WayUp
    • Personally reach out to users to learn about how their experience and to further delight them
    • Interact with the technology teams to identify and solve bugs
    • Improve and maintain brand love for WayUp
    • Articulate user feedback to the entire team to help drive appropriate changes
    • Proactively identify opportunities to improve WayUp and collaborate cross-functionally to achieve them
    • Become an expert on WayUp and how to help our users find awesome opportunities
  • Related Article
  • Qualifications
    • College Degree (ideally from a U.S. school)
    • Previous experience in some type of customer service preferred
    • Extraordinary written communication skills
    • High level of organization and attention to details
    • Positive energy and desire to delight and help others
    • Team player
    • Ability to manage change in a fast-moving and constantly evolving business
    • Incredible poise & patience
    • Can-do attitude
  • Industry
    Start-Ups
  • About Us

    WayUp is the industry leader for students and recent grads to search for jobs and internship opportunities, connect directly with employers, and get hired. WayUp has thousands of job listings from Fortune 500s to startups who are looking to find all-star employees at the beginning of their careers!