| Subsidiary:
|
Teleperformance USA
|
|
Location
|
Ogden, UT
|
| Department | Accounting |
| Position Title | Customer Service Representative - Sign On Bonus
|
| Report To | Supervisor
|
|
Job Summary
|
About the Company
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries
Ask us about our $1,000 Sign on Bonus!
|
|
Duties/Responsibilities
|
Primary Duties, Responsibilities and Requirements:
Responsible for all customer inquiries
Provide excellent customer service
Follow up to customer inquiries by taking specific action in a timely manner
Troubleshoot equipment and system problems
Exercise retention efforts when appropriate
Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan
Work with confidential customer information
Solve to resolve issues on first call
Thrives as a team player
|
|
Qualifications:
|
6 – 12 months prior sales experience
6 - 12 months call center experience
Attention to Detail
Excellent Organization skills
Strong math skills
Excellent computer and Internet skills
Excellent oral communication skills
Ability to multi-task
Willing to work flexible schedule
Must be 18 years of age
Must have HS diploma or GED
Must be able to pass a criminal background
Must be able to complete drug test
Teleperformance is an equal opportunity employer.
To apply, please email Candice.puente@teleperformance.com
|