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Local Care Coordinators - RN
(Montgomery County, Prince George’s County and Washington DC)

Make a Positive Impact on Patient Lives as Part of an Important, and Growing, Program

Build your career with a Cutting-Edge Healthcare Company

Bring your clinical knowledge and expertise to a role where you’ll be able to make a big impact on a wellness program that helps patients improve quality of life and health outcomes. Consider the benefits: We are always looking for people who value the opportunity to work hard and make a difference in the lives of others through their work every day. If that sounds like you, then apply today!

Sharecare is the digital health company that helps people manage all their health in one place. The Sharecare platform provides each person – no matter where they are in their health journey – with a comprehensive and personalized health profile where they can dynamically and easily connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. 

The Requirements

To be a good fit for this opportunity you should have:
  • Healthcare background and current licensure as an RN is required; BSN preferred.
  • Minimum 3 years clinical RN experience in acute care, home health, or a managed care organization.
  • Strong computer competency and an understanding of how to maximize the use of technology including the Microsoft Office suite (Word, Excel, Outlook, PowerPoint), Skype, a laptop computer, an iPhone, and a demonstrated ability to learn customized computer applications.
  • Proficient typing skills.
  • A valid driver's license and driving record showing no restrictions that would impede ability to travel by automobile.
In addition to the above experience and skills, you will need the following competencies:
  • Self-directed, highly organized, a multi-tasker, and proficient in problem solving.
  • Strong time management ability, and a sense of urgency to set appointments and complete work.
  • Exceptional oral and written communication and presentation skills.
  • Outstanding customer service skills and the ability to adapt your approach to various personalities, influencing patients and providers by educating and building relationships.
  • The ability to work effectively with all levels of administrative and professional personnel, and to provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
  • Proficiency with data analysis and the ability to organize data in support of reporting needs.
  • The ability to proactively identify and assimilate quality improvement processes into practice.
  • The ability to extrapolate information from a variety of sources including medical records to create concise records that accurately depict the medical “story” of the member.
  • Comfort managing multiple tasks and continually re-prioritizing.
Preferred but not required:
  • Pharmaceutical sales, physician office management, or provider relations experience.
You’ll travel locally daily, up to 50 - 60% (variable) in your own automobile within your assigned region. This position will be based from your home office, which must satisfy all HIPAA requirements.

Role Overview

This is an overview of the parts that make up this role. For a list of specific tasks associated with the position see "Role Specifics" tab.

Role overview
From your home-based office, you’ll join a team of nurses who all report to a Regional Care Director as part of a collaborative relationship to support the PCMH (Patient-Centered Medical Home) program. As the Local Care Coordinator, you’ll interact directly with patients face-to-face and weekly by phone. You will be the only LCC for your group of physicians, where you’ll work to develop a caseload and guide patients through the program. Patients are in the program anywhere from 4 months to a year, with an average of about 6 months. Your goals during that time are to educate and care coordinate the member (and any caregivers) to help improve their quality of life and health.

Building a caseload
You’ll be given a list of providers to work with to develop your caseload. As you build relationships within your provider offices and educate the team there about what patients would be a good fit, you will help identify candidates as well as receive referrals from your providers. You will contact the patients, holding an initial meeting at the provider’s office to complete the initial evaluations and medication reconciliation, and build a care plan. Equally as important will be your ability to help the patient understand why the program is good for their health, and influence them to participate. During the phase where you’re building up your caseload, you can expect to work longer hours and spend more time at practices to build relationships and gain traction for the program.

Next steps
You will advocate, guide and intervene on behalf of your members to ensure successful implementation of the Care Plan while providing care coordination through the duration of their time on the program. You’ll be the primary interface between the program and individual primary care providers (PCPs), Specialist and their patients (members).

Once your caseload is growing steadily, more of your time will be spent on coordination. You’ll complete weekly calls and regular visits (at the provider office, usually directly following visits with their physician) with patients already enrolled to help them succeed in the program. You are not “teaching them a set of lessons,” but rather using our program to build an individualized plan that is tailored to what the patient actually needs. You’ll continue to seek for and enroll new patients every month, to maintain a full caseload (some will drop off each month and new patients will sign on each month to maintain your caseload).

Work schedule
This is not a 40 hr/week job. You’ll work until the work is done, which may be 45 or even 50 hours some weeks. The schedule is usually M-F most weeks, but not necessarily during normal business hours, depending on patient and practice needs. Though it would be unusual, if you need to catch up on your tasks you may occasionally work a weekend day.

​Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Role Specifics

This is a list of specific tasks associated with this role. For an overview of the position, see "Role Overview" tab.

In support of the role, some of your specific tasks will be to:
  • Develop and maintain strong working relationships with PCPs, Specialists and other clinicians to integrate the PCMH program into their practices.
  • Serve as an extension of the PCP office for PCPs who participate in the PCMH Program as well as specialists.
  • Provide on-site consultation to PCP and Specialists’ offices and Care Coordination Team providers related to implementation of the PCMH model.
  • Collaborate with PCPs, Members and Specialty Providers in the development, documentation and implementation of Care Plans and delivery of coordinated services for members as identified through the program.
  • Facilitate and monitor transition of care (moving the member from one healthcare practitioner and setting to another) as their healthcare needs change, and implement and oversee the agreed upon plan of care in conjunction with TCCI partners.
  • Maintain the electronic Care Plan, meeting established documentation standards.
  • Ensure seamless communication between PCMH, PCPs, Specialists and the Care Coordination Team.
  • Abide by PCMH Program Description and Guidelines.
  • Develop clinical reports for use in PCP office, facilitating PCP support of members in behavior change.
  • Assist the member in coordination of any additional tests, images and consults with specialists as deemed appropriate by the PCP or Specialist, and perform a comprehensive medication reconciliation (CMR) at the onset of the Care Plan when required.
  • Identify appropriate TCCI program partners and other healthcare providers/vendors as well as Community Resources, and follow up on referrals and results.
  • Assess members ongoing care needs and progress towards goals throughout the case duration and make revisions as needed.
  • Direct the PCP or specialist practitioner to the Program Consultant or RCD when he/she identifies an opportunity for education or additional learning needs.
  • Coordinate patient education in support of standards of care guidelines and related health issues using the most appropriate modality for the member.
  • Facilitate the completion of member satisfaction surveys, Patient Activation Measures (PAM) and Post-PAM graduation.
  • Verbally or physically connect with each member every week to maintain member encounter rates of 100% and provide effective coordination of care.
  • Complete mandatory training, and remain current on clinical knowledge via self-directed learning.
  • Actively participate in team huddles and contribute to clinical learning.
​Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

More Good Reasons

Another great way to use your knowledge and skill
If you want to remain a direct patient care nurse, then this is not the right fit for you. However, if you want to move into a role where the hours are closer to business hours scheduled primarily during weekdays, you are guaranteed to have major holidays off, and you still get to help patients achieve a better quality of life, then this could be a great fit for you!

Professional development
We are looking for colleagues who want to build careers here. When you excel in this program, you’ll find advancement opportunities here. For example, our Senior LCC role requires a minimum of 1 year of exemplary performance as a Local Care Coordinator.

Comfortable work environment
You’ll make calls and complete administrative work primarily from your home office, which we’ll help you outfit with the right technology to do your job and to meet HIPAA standards. When you meet with patients, you’ll be in their clinician’s office (you will not ever go to patient homes), so you’ll have everything you need to be productive and successful in your role.

Stability and growth
In addition to the growth of this program, we are also pursuing many other opportunities in a market that is on a steady growth trajectory. Working for Sharecare can provide you with the stability of a strong company and the excitement of a growth environment.

Competitive compensation
In addition to a competitive wage and incentive opportunities, you will enjoy a comprehensive benefits package including medical, dental, vision, short- and long-term disability insurance; a 401(k) plan with company match; paid PTO and 10 paid holidays (including Thanksgiving and the day after, Christmas Eve and Day, New Years' Eve and Day); 5k tuition assistance; mileage reimbursement; equipment to set up your home office including an iPhone, laptop, printer, and fax machine; and more.

Pictured: ShareCare is at the cutting edge of healthcare technology with an intelligent app that provides a secure place to manage all things health-related — your activity, your medications, your doctor, your RealAge.

Keys to Success

Our best Local Care Coordinators are knowledgeable medically and clinically about a wide variety of chronic diseases, but strong clinical knowledge isn’t enough by itself. You’ll need to have a charismatic personality, be likable, warm and compassionate, and gain trust and respect in the physician’s office. You will also need to know how to speak up and engage the front desk receptionist, office manager, RNs, doctors, and patients, helping them to see the benefits of enrolling. This role requires strong technology skills, and the ability to type quickly and accurately to keep up as you enter all information in the care plan.

In this role, you won’t actually be touching patients, so you’ll need to be comfortable moving away from direct patient care and into more of a business and case management role. Patient care is always important, but in this position you’ll need to have a sense of urgency to meet goals and deadlines, complete administrative tasks, and be comfortable with urging patients to consider the program for their own good.

Our ideal candidate is also willing to work as many hours as it takes to meet goals. As we’ve mentioned, this is likely to be more than 40 hours per week on normal weeks, and even more to start as you’re building your caseload. You’ll also need to demonstrate resilience, and be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can vary. You’ll handle multiple customer service demands from internal and external customers and meet expectations for service excellence.

If this sounds like the right mix of challenge and opportunity for you, then send your resume today! Email your resume to RNResumes@sharecare.com

Make a Positive Impact on Patient Lives as Part of an Important, and Growing, Program

Build your career with a Cutting-Edge Healthcare Company

Bring your clinical knowledge and expertise to a role where you’ll be able to make a big impact on a wellness program that helps patients improve quality of life and health outcomes. Consider the benefits: We are always looking for people who value the opportunity to work hard and make a difference in the lives of others through their work every day. If that sounds like you, then apply today!

Sharecare is the digital health company that helps people manage all their health in one place. The Sharecare platform provides each person – no matter where they are in their health journey – with a comprehensive and personalized health profile where they can dynamically and easily connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. 

The Requirements

To be a good fit for this opportunity you should have:
  • Healthcare background and current licensure as an RN is required; BSN preferred.
  • Minimum 3 years clinical RN experience in acute care, home health, or a managed care organization.
  • Strong computer competency and an understanding of how to maximize the use of technology including the Microsoft Office suite (Word, Excel, Outlook, PowerPoint), Skype, a laptop computer, an iPhone, and a demonstrated ability to learn customized computer applications.
  • Proficient typing skills.
  • A valid driver's license and driving record showing no restrictions that would impede ability to travel by automobile.
In addition to the above experience and skills, you will need the following competencies:
  • Self-directed, highly organized, a multi-tasker, and proficient in problem solving.
  • Strong time management ability, and a sense of urgency to set appointments and complete work.
  • Exceptional oral and written communication and presentation skills.
  • Outstanding customer service skills and the ability to adapt your approach to various personalities, influencing patients and providers by educating and building relationships.
  • The ability to work effectively with all levels of administrative and professional personnel, and to provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
  • Proficiency with data analysis and the ability to organize data in support of reporting needs.
  • The ability to proactively identify and assimilate quality improvement processes into practice.
  • The ability to extrapolate information from a variety of sources including medical records to create concise records that accurately depict the medical “story” of the member.
  • Comfort managing multiple tasks and continually re-prioritizing.
Preferred but not required:
  • Pharmaceutical sales, physician office management, or provider relations experience.
You’ll travel locally daily, up to 50 - 60% (variable) in your own automobile within your assigned region. This position will be based from your home office, which must satisfy all HIPAA requirements.

Role Overview

This is an overview of the parts that make up this role. For a list of specific tasks associated with the position see "Role Specifics" tab.

Role overview
From your home-based office, you’ll join a team of nurses who all report to a Regional Care Director as part of a collaborative relationship to support the PCMH (Patient-Centered Medical Home) program. As the Local Care Coordinator, you’ll interact directly with patients face-to-face and weekly by phone. You will be the only LCC for your group of physicians, where you’ll work to develop a caseload and guide patients through the program. Patients are in the program anywhere from 4 months to a year, with an average of about 6 months. Your goals during that time are to educate and care coordinate the member (and any caregivers) to help improve their quality of life and health.

Building a caseload
You’ll be given a list of providers to work with to develop your caseload. As you build relationships within your provider offices and educate the team there about what patients would be a good fit, you will help identify candidates as well as receive referrals from your providers. You will contact the patients, holding an initial meeting at the provider’s office to complete the initial evaluations and medication reconciliation, and build a care plan. Equally as important will be your ability to help the patient understand why the program is good for their health, and influence them to participate. During the phase where you’re building up your caseload, you can expect to work longer hours and spend more time at practices to build relationships and gain traction for the program.

Next steps
You will advocate, guide and intervene on behalf of your members to ensure successful implementation of the Care Plan while providing care coordination through the duration of their time on the program. You’ll be the primary interface between the program and individual primary care providers (PCPs), Specialist and their patients (members).

Once your caseload is growing steadily, more of your time will be spent on coordination. You’ll complete weekly calls and regular visits (at the provider office, usually directly following visits with their physician) with patients already enrolled to help them succeed in the program. You are not “teaching them a set of lessons,” but rather using our program to build an individualized plan that is tailored to what the patient actually needs. You’ll continue to seek for and enroll new patients every month, to maintain a full caseload (some will drop off each month and new patients will sign on each month to maintain your caseload).

Work schedule
This is not a 40 hr/week job. You’ll work until the work is done, which may be 45 or even 50 hours some weeks. The schedule is usually M-F most weeks, but not necessarily during normal business hours, depending on patient and practice needs. Though it would be unusual, if you need to catch up on your tasks you may occasionally work a weekend day.

​Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Role Specifics

This is a list of specific tasks associated with this role. For an overview of the position, see "Role Overview" tab.

In support of the role, some of your specific tasks will be to:
  • Develop and maintain strong working relationships with PCPs, Specialists and other clinicians to integrate the PCMH program into their practices.
  • Serve as an extension of the PCP office for PCPs who participate in the PCMH Program as well as specialists.
  • Provide on-site consultation to PCP and Specialists’ offices and Care Coordination Team providers related to implementation of the PCMH model.
  • Collaborate with PCPs, Members and Specialty Providers in the development, documentation and implementation of Care Plans and delivery of coordinated services for members as identified through the program.
  • Facilitate and monitor transition of care (moving the member from one healthcare practitioner and setting to another) as their healthcare needs change, and implement and oversee the agreed upon plan of care in conjunction with TCCI partners.
  • Maintain the electronic Care Plan, meeting established documentation standards.
  • Ensure seamless communication between PCMH, PCPs, Specialists and the Care Coordination Team.
  • Abide by PCMH Program Description and Guidelines.
  • Develop clinical reports for use in PCP office, facilitating PCP support of members in behavior change.
  • Assist the member in coordination of any additional tests, images and consults with specialists as deemed appropriate by the PCP or Specialist, and perform a comprehensive medication reconciliation (CMR) at the onset of the Care Plan when required.
  • Identify appropriate TCCI program partners and other healthcare providers/vendors as well as Community Resources, and follow up on referrals and results.
  • Assess members ongoing care needs and progress towards goals throughout the case duration and make revisions as needed.
  • Direct the PCP or specialist practitioner to the Program Consultant or RCD when he/she identifies an opportunity for education or additional learning needs.
  • Coordinate patient education in support of standards of care guidelines and related health issues using the most appropriate modality for the member.
  • Facilitate the completion of member satisfaction surveys, Patient Activation Measures (PAM) and Post-PAM graduation.
  • Verbally or physically connect with each member every week to maintain member encounter rates of 100% and provide effective coordination of care.
  • Complete mandatory training, and remain current on clinical knowledge via self-directed learning.
  • Actively participate in team huddles and contribute to clinical learning.
​Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

More Good Reasons

Another great way to use your knowledge and skill
If you want to remain a direct patient care nurse, then this is not the right fit for you. However, if you want to move into a role where the hours are closer to business hours scheduled primarily during weekdays, you are guaranteed to have major holidays off, and you still get to help patients achieve a better quality of life, then this could be a great fit for you!

Professional development
We are looking for colleagues who want to build careers here. When you excel in this program, you’ll find advancement opportunities here. For example, our Senior LCC role requires a minimum of 1 year of exemplary performance as a Local Care Coordinator.

Comfortable work environment
You’ll make calls and complete administrative work primarily from your home office, which we’ll help you outfit with the right technology to do your job and to meet HIPAA standards. When you meet with patients, you’ll be in their clinician’s office (you will not ever go to patient homes), so you’ll have everything you need to be productive and successful in your role.

Stability and growth
In addition to the growth of this program, we are also pursuing many other opportunities in a market that is on a steady growth trajectory. Working for Sharecare can provide you with the stability of a strong company and the excitement of a growth environment.

Competitive compensation
In addition to a competitive wage and incentive opportunities, you will enjoy a comprehensive benefits package including medical, dental, vision, short- and long-term disability insurance; a 401(k) plan with company match; paid PTO and 10 paid holidays (including Thanksgiving and the day after, Christmas Eve and Day, New Years' Eve and Day); 5k tuition assistance; mileage reimbursement; equipment to set up your home office including an iPhone, laptop, printer, and fax machine; and more.

Pictured: ShareCare is at the cutting edge of healthcare technology with an intelligent app that provides a secure place to manage all things health-related — your activity, your medications, your doctor, your RealAge.

Keys to Success

Our best Local Care Coordinators are knowledgeable medically and clinically about a wide variety of chronic diseases, but strong clinical knowledge isn’t enough by itself. You’ll need to have a charismatic personality, be likable, warm and compassionate, and gain trust and respect in the physician’s office. You will also need to know how to speak up and engage the front desk receptionist, office manager, RNs, doctors, and patients, helping them to see the benefits of enrolling. This role requires strong technology skills, and the ability to type quickly and accurately to keep up as you enter all information in the care plan.

In this role, you won’t actually be touching patients, so you’ll need to be comfortable moving away from direct patient care and into more of a business and case management role. Patient care is always important, but in this position you’ll need to have a sense of urgency to meet goals and deadlines, complete administrative tasks, and be comfortable with urging patients to consider the program for their own good.

Our ideal candidate is also willing to work as many hours as it takes to meet goals. As we’ve mentioned, this is likely to be more than 40 hours per week on normal weeks, and even more to start as you’re building your caseload. You’ll also need to demonstrate resilience, and be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can vary. You’ll handle multiple customer service demands from internal and external customers and meet expectations for service excellence.

If this sounds like the right mix of challenge and opportunity for you, then send your resume today! Email your resume to RNResumes@sharecare.com
Sharecare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at chodge@engage2excel.com.